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Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update

Last Update 18 hours ago
Total Questions : 379

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Question # 41

Choose 1 option.

Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC

would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer

back to its customers when the customer is asking for updates.

Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

Options:

A.  

Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,

B.  

Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.

C.  

Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.

Discussion 0
Question # 42

Universal Containers is building a digital shopping assistant that needs to dynamically generate product recommendations using information from the company ' s external product recommendation predictive model through APIs.

Which Agentforce capability should make it easier for the agent to consume the external product recommendation tool?

Options:

A.  

Model Context Protocol (MCP)

B.  

Hugging Face

C.  

Agent-to-Agent (A2A) protocol

Discussion 0
Question # 43

Choose 1 option.

An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set.

The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production.

What is the most likely cause of this issue?

Options:

A.  

The flow was not manually activated in the production org after the deployment.

B.  

The user in production does not have permission to run the flow.

C.  

The change set did not include the dependent Apex classes for the flow.

Discussion 0
Question # 44

During retrieval-augmented generation (RAG) quality testing, an Agentforce Specialist notices that tabular information from a custom Data 360 Document Ingestion Pipeline is losing its context because the data is scattered across multiple separate chunks.

What is the most appropriate approach to resolve this?

Options:

A.  

Change the search index’s parser from the default to Docling.

B.  

Use an ensemble retriever to stitch multiple chunks back together dynamically.

C.  

Switch the search index configuration to use only keyword search scoring.

Discussion 0
Question # 45

Cloud Kicks uses a third-party agent for research and an Agentforce agent for customer service.

Which purpose-built protocol allows cross-vendor agents to communicate?

Options:

A.  

Model Context Protocol (MCP)

B.  

Application Programming Interface (API)

C.  

Agent-to-Agent (A2A)

Discussion 0
Question # 46

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must:

Semantically search HR policies, compliance guidelines, and company procedures.

Ensure responses are grounded on published Knowledge.

Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?

Options:

A.  

Enable the agent to search all internal records and past customer inquiries.

B.  

Set up an Agentforce Data Library to store and index policy documents for AI retrieval.

C.  

Manually add policy responses into the AI model to prevent hallucinations.

Discussion 0
Question # 47

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the Agentforce Specialist be aware of before enabling this feature?

Options:

A.  

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B.  

Custom Call Explorer actions need to be built before it can be configured.

C.  

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Discussion 0
Question # 48

Choose 1 option.

Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface.

Which approach provides the framework for the custom web application to communicate with the agent?

Options:

A.  

Agent-to-Agent (A2A)

B.  

Model Context Protocol (MCP)

C.  

Agent API

Discussion 0
Question # 49

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

Options:

A.  

Recreate the flow using the Agentforce agent user.

B.  

Assign the Manage Users permission to the Agentforce Agent user.

C.  

Assign the Run Flows permission to the Agentforce Agent user.

Discussion 0
Question # 50

When creating a custom retriever in Einstein Studio, which step is considered essential?

Options:

A.  

Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.

B.  

Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt.

C.  

Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method.

Discussion 0
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