Agentforce-Specialist Practice Questions

A.  

When the goal is to streamline customer support processes and improve response times

B.  

When the main objective is to enhance data security and compliance measures

C.  

When the focus is on optimizing marketing campaigns and strategies

A.  

Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.

B.  

Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.

C.  

Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

A.  

Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.

B.  

Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.

C.  

Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).

A.  

Create a Flex template and use the five objects as inputs.

B.  

Create a prompt template passing in a special custom object that connects the records temporarily.

C.  

Create a prompt‑template‑triggered flow to access the data from five objects.

A.  

Use keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user identity before providing any case information,

B.  

Create a variable to store the verification status, set it as output from a “Verify Identity” action, and apply a filter so any case-related actions only run when the variable confirms verification.

C.  

Store the verification status in a custom variable and set a global instruction that the agent should check this variable before sharing case information.

A.  

Action Triggers

B.  

Instructions

C.  

Output Types

A.  

Implement a custom object to temporarily store verification status and have each agent query it via SOQL actions during execution.

B.  

Store customer identity information in conversation variables created by the first agent and have other agents read those same conversation variables.

C.  

Use the Agent API to start the downstream agent's session and pass the verified customer ID as a read-only context variable, ensuring security and preventing LLM alteration.

A.  

Secure Data Retrieval and Grounding

B.  

Data Masking

C.  

Prompt Defense

A.  

The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package.

B.  

Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production.

C.  

The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.

A.  

Prompt Defense

B.  

Data Masking

C.  

Dynamic Grounding