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Agentforce-Specialist Practice Questions

Salesforce Certified Agentforce Specialist (AI-201)

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Total Questions : 298

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Question # 31

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

Options:

A.  

Review that the custom action Is assigned to an Agent.

B.  

Review the action Instructions to ensure they are unique.

C.  

Ensure the input and output types are correctly chosen.

Discussion 0
Question # 32

Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?

Options:

A.  

Einstein Call Summaries

B.  

Einstein Conversation Insights

C.  

Einstein Video KPI

Discussion 0
Question # 33

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should An Agentforce apply the power of conversational AI to this use case?

Options:

A.  

Create a Flex prompt template in Prompt Builder.

B.  

Create a custom copilot action which calls a flow.

C.  

Configure the Integration Flow Standard Action in Agent.

Discussion 0
Question # 34

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.

What should UC consider when using standard Service AI Grounding?

Options:

A.  

Service AI Grounding only works with Case and Knowledge objects.

B.  

Service AI Grounding only supports String and Text Area type fields.

C.  

Service AI Grounding visibility works m system mode.

Discussion 0
Question # 35

Universal Containers plans to enhance the customer support team's productivity using AI.

Which specific use case necessitates the use of Prompt Builder?

Options:

A.  

Creating a draft of a support bulletin post for new product patches

B.  

Creating an Al-generated customer support agent performance score

C.  

Estimating support ticket volume based on historical data and seasonal trends

Discussion 0
Question # 36

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

Options:

A.  

Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.

B.  

Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.

C.  

Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

Discussion 0
Question # 37

A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers.

Which solution approach should the admin leverage?

Options:

A.  

Use sales Email standard templates

B.  

Create a t field Generation prompt template type

C.  

Create a Sales Email prompt template type.

Discussion 0
Question # 38

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization.

What should the Agentforce Specialist recommend?

Options:

A.  

Agent Analytics

B.  

Agentforce Analytics

C.  

Agent Studio Analytics

Discussion 0
Question # 39

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

Options:

A.  

Agentforce does not have the permission to delete the user's records.

B.  

Agentforce Delete Record Action permission is not associated to the user.

C.  

Agentforce does not have a standard Delete Record action.

Discussion 0
Question # 40

Universal Containers has a new AI project.

What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

Options:

A.  

After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.

B.  

Prompt Builder must be used to assign the fields from the related list as a JSON format.

C.  

The fields for the related list are based on the default page layout of the Account for the current user.

Discussion 0
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