Agentforce-Specialist Practice Questions

A.  

The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

B.  

The Agentforce Service Agent user is not assigned the correct Agent Type License.

C.  

The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

A.  

No action is needed, as past cases are used to answer the question.

B.  

Create a data model object (DMO) based on Case object and create an index on it.

C.  

Create an unstructured data model object (UDMO) based on Case object and create an index on it.

A.  

Write concise agent action instructions and test in Agentforce Builder.

B.  

Ensure the agent action label matches the utterance’s intent.

C.  

Include comprehensive detailed descriptions and perform smoke testing.

A.  

Outbound Omni-Channel Flow

B.  

Screen Flow

C.  

Prompt Flow  

A.  

Use the Model Context Protocol (MCP) to federate multiple external, third-party agents directly into the existing Agentforce Service console.

B.  

Implement a Multi-Org, Multi-Agent (MOMA) architecture connected via the Agent-to-Agent (A2A) protocol to safely isolate each department’s agent.

C.  

Deploy a Single-Org, Multi-Agent (SOMA) architecture using a primary Orchestrator agent to manage shared context natively and route subtasks to the specialized agents.

A.  

Use Apex to connect to an external LLM and ground the prompt.

B.  

Use BYO-LLM functionality in Einstein Studio.

C.  

Use Flow and External Services to bring data from an external LLM.

A.  

Use keyword search only, since model numbers dominate queries.

B.  

Use semantic search only, as natural language is always preferred.

C.  

Use hybrid search to combine keyword precision with semantic flexibility.

A.  

The Activities related list on the Account object is not supported because it is a polymorphic field.

B.  

If person accounts have been enabled, merge fields will not be available for the Account object.

C.  

Prompt generation will yield no response when there is no related list associated with an Account in runtime.

A.  

SDR Agent for lead qualification, Service Agent for support tickets, Employee Agent for HR requests

B.  

Sales Coach Agent for lead and service Agent for HR requests, and Support tickets to ensure cases are available

C.  

One Service Agent to efficiently handle each of these scenarios, which reduces the number of agent types needed for support

A.  

Create a Flex Prompt Template that has instructions to check for account status.

B.  

Create a context variable for the account status field and apply a conditional filter AccountStatus equals " Active " to refund actions.

C.  

Include step-by-step instructions at the topic level and action level explaining the rules and examples.