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Agentforce-Specialist Practice Questions

Salesforce Certified Agentforce Specialist (AI-201)

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Total Questions : 298

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Question # 71

Universal Containers is very concerned about security compliance and wants to understand:

Which prompt text is sent to the large language model (LLM)

* How it is masked

* The masked response

What should the Agentforce Specialist recommend?

Options:

A.  

Ingest the Einstein Shield Event logs into CRM Analytics.

B.  

Review the debug logs of the running user.

C.  

Enable audit trail in the Einstein Trust Layer.

Discussion 0
Question # 72

Choose 1 option.

Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier. They need those preferences to persist throughout the session.

What should CCR implement?

Options:

A.  

Configure custom variables to capture/store customer preferences from action outputs.

B.  

Rely on natural conversation memory and instruct the agent to look back.

C.  

Create a context variable to capture/store customer preferences as action outputs.

Discussion 0
Question # 73

At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection

handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to

practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on.

Which Salesforce solution should an Agentforce Specialist recommend?

Options:

A.  

Employee Coach

B.  

SDR Agent

C.  

Sales Coach

Discussion 0
Question # 74

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the Agentforce Specialist recommend?

Options:

A.  

Service Replies and Case Summaries

B.  

Service Replies and Work Summaries

C.  

Reply Recommendations and Sales Summaries

Discussion 0
Question # 75

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent’s response accuracy?

Options:

A.  

When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.

B.  

When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

C.  

When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

Discussion 0
Question # 76

Choose 1 option.

Universal Containers needs to create Data Cloud reports to understand agent behavior.

Which data lake object (DLO) represents an overarching container capturing contiguous interactions with one or more Al agents?

Options:

A.  

AlAgentInteraction

B.  

AlAgentInteractionMessage

C.  

AlAgentSession

Discussion 0
Question # 77

Choose 1 option.

Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce. The team wants a standard, clicks-

only setup for the Service Agent to use these documents.

Which approach should the Agentforce Specialist implement?

Options:

A.  

Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.

B.  

Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.

C.  

Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.

Discussion 0
Question # 78

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.

What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Options:

A.  

Use Model Playground to create a model configuration with the specified parameters.

B.  

Manually add the hyperparameters to the new template.

C.  

Revert to using the standard template without modifications.

Discussion 0
Question # 79

What is a valid use case for Data Cloud retrievers?

Options:

A.  

Returning relevant data from the vector database to augment a prompt.

B.  

Grounding data from external websites to augment a prompt with RA

G.  

C.  

Modifying and updating data within the source systems connected to Data Cloud.

Discussion 0
Question # 80

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.

For the given flow, what should the Agentforce Specialist consider about the running user's data access?

Options:

A.  

The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.

B.  

The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

Discussion 0
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