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Salesforce Certified Agentforce Specialist (AI-201)

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Total Questions : 298

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Question # 21

What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

Options:

A.  

Activities such as tasks and events are excluded.

B.  

Empty data, such as fields without values or sections without limits, is filtered out.

C.  

Email addresses associated with the object are excluded.

Discussion 0
Question # 22

Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements.

What should An Agentforce recommend to resolve the issue?

Options:

A.  

Enable data masking for sandbox refreshes.

B.  

Configure data masking in the Einstein Trust Layer setup.

C.  

Add new data masking rules in LLM setup.

Discussion 0
Question # 23

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Options:

A.  

Retrieves Salesforce data based on the 'Run As" users permissions.

B.  

Retrieves Salesforce data based on the user’s permissions executing the prompt.

C.  

Retrieves Salesforces data based on the Prompt template's object permissions.

Discussion 0
Question # 24

Universal Containers aims to streamline the sales team's daily tasks by using AI.

When considering these new workflows, which improvement requires the use of Prompt Builder?

Options:

A.  

Populate an Al-generated time-to close estimation to opportunities

B.  

Populate an AI generated summary field for sales contracts.

C.  

Populate an Al generated lead score for new leads.

Discussion 0
Question # 25

The Agentforce Specialist for Coral Cloud Resorts wants to create an agent that will automate the resolution of a large portion of guest complaints related to their vacation experiences. The agent will be able to offer upgrades, hotel credit, and other complimentary options. The agent will also be in charge of escalating the case to a human when a guest has suffered a major disruption (such as cancellation).

Following Salesforce best practices, which type of agent should the Agentforce Specialist create?

Options:

A.  

Sales A Agent with a Flex prompt template

B.  

Custom Agent with a Flex prompt template

C.  

Service Agent with a Flex prompt template

Discussion 0
Question # 26

Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

Options:

A.  

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

B.  

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

C.  

The number of tokens that can be processed by the LLM varies with total user demand.

Discussion 0
Question # 27

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.

Which AI capability should UC use?

Options:

A.  

Einstein Email Replies

B.  

Einstein Service Replies for Email

C.  

Einstein Generative Service Replies for Email

Discussion 0
Question # 28

Sales reps at Universal Containers should not be able to create or edit prompt templates. Which permission set should an AgentForce Specialist assign to the sales reps?

Options:

A.  

Prompt Execute User

B.  

Prompt Template Manager

C.  

Prompt Template User

Discussion 2
Question # 29

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

Options:

A.  

Model Builder

B.  

Agent Builder

C.  

Prompt Builder

Discussion 0
Question # 30

Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

Options:

A.  

The Agentforce Service Agent user is not assigned the correct Agent Type License.

B.  

The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.

C.  

The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

Discussion 0
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