Question # 41
A patient views information that is not theirs when they sign in to the hospital’s online portal. The patient calls the support center at the hospital but continues to be put on hold because other patients are experiencing the same issue. An incident has been declared, and an engineer is now on the incident bridge as the CyberOps Tier 3 Analyst. There is a concern about the disclosure of PII occurring in real-time. What is the first step the analyst should take to address this incident?
