Administering Cisco Contact Center Enterprise (CCEA)
Last Update 4 days ago
Total Questions : 60
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What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
What is the maximum number of attributes that can be assigned to an Agent?
What does Precision Routing use to determine if an agent is part of its pool?
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
TESTED 27 Jul 2024
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