Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
Universal Containers requires that when an Opportunity is closed won, all other open
opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?
An administrator at Ursa Major Solar needs to send information to an external accounting system
What workflow action should the administrator use to accomplish this?
A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
The IT manager at universal Containers is doing an audit of the systems security.
Mow should the administrator provide a summary of the org's security health?
What are two considerations an administrator should keep in mind when working with Salesforce objects?
Choose 2 answers
Cloud Kicks has a team of product owners that need a space to share feedback and ideas with
just the product team.
How should the administrator leverage Salesforce to help the team collaborate?
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?
The administrator at Cloud kicks deleted a custom field but realized there is a business unit
that still uses the field.
What should an administrator take into consideration when undeleting the field?
