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Salesforce Certified Administrator (WI24)

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Question # 1

Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for

reporting.

Which two options should the administrator configure to meet these requirements?

Choose 2 answers

Options:

A.  

Customize Campaign Member Role.

B.  

Add the Campaign Member related list to the Opportunity page layout.

C.  

Customize Campaign Role.

D.  

Customize Opportunity Contact Role.

E.  

Add the Opportunity Contact Role related list to the Opportunity page layout.

Discussion 0
Question # 2

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&

D.  

The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

Options:

A.  

Share the R&D folder with Support Managers with Edit Access.

B.  

Share the Helpdesk folder with Support Agents with View access.

C.  

Share the Support Reports folder with Support Managers with Edit Access.

D.  

hare the Support Reports folder with Support Agents with View Access.

Discussion 0
Question # 3

Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen

flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers

Options:

A.  

Create a tab and add the screen flow to the page.

B.  

use a flow element and add the screen flow to the record page.

C.  

Add the flow in the utility bar of the console

D.  

install an app from the AppExchange

Discussion 0
Question # 4

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several

fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers

Options:

A.  

Sales Quotes

B.  

Opportunity List View

C.  

Forecasting

D.  

Opportunity Stages

Discussion 0
Question # 5

Universal container has a contact Lightning record Page with a component that shows

LinkedIn data. The sales team would like to only show this component to sales users when they are on

their mobile phones.

Choose 2 Answers.

Options:

A.  

Filter the component visibility with User > Profile > name = sales User.

B.  

Filter the component visibility with Form Factor = phone

C.  

Filter the component visibility with view = Mobile/Tablet.

D.  

Filter the component visibility with User > Role > Name = Sales User.

Discussion 0
Question # 6

Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have

a streamlined solutions to update the shipping address on selected orders associated with an account

when the shipping address is changed on the account.

How should the administrator deliver this requirement?

Options:

A.  

An autolaunched flow on the order page that updates all open orders shipping addresses whenever

the account shipping addresses changes.

B.  

An autolaunched flow on the account page that updates all open orders shipping addresses whenever

the account shipping addresses changes.

C.  

A screen flow on the order page that lets the reps choose the updated account shipping address in

all open associated orders

D.  

A screen flow on the account page that lets the reps choose the updated account shipping address in

all open associated orders

Discussion 0
Question # 7

An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated?

Choose 2 answers

Options:

A.  

The use is part of a territory hierarchy.

B.  

The User is in a Custom hierarchy field.

C.  

The User is assigned in workflow email alert.

D.  

The User is the highest role in the role hierarchy

Discussion 0
Question # 8

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

Options:

A.  

Create a custom object to capture popular case resolutions.

B.  

Use an interview flow to capture Case details.

C.  

Direct users to Global Search to look for similar cases.

D.  

Configure Knowledge with articles and data categories.

Discussion 0
Question # 9

At universal Containers, users would like to be able to share Salesforce records with other

members of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality?

Choose 2 answers

Options:

A.  

Collaboration groups are created automatically for every department.

B.  

Object layouts should be configured to include the groups related list.

C.  

The Add Record action must be configured in the group publisher.

D.  

An administrator needs to create a group to enable record sharing

Discussion 1
Question # 10

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

Options:

A.  

Sharing set

B.  

Role hierarchy

C.  

Profiles

D.  

Sharing rules

Discussion 0
Question # 11

The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.

Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?

Choose 2 answers

Options:

A.  

Create and Edit for Campaign Member

B.  

Marketing user feature license

C.  

Customize Application permission

D.  

Edit permission for campaigns

Discussion 0
Question # 12

Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

Options:

A.  

The data in the field is stored for 20 days.

B.  

The data is permanently deleted.

C.  

The data associated with the field is required.

D.  

The data is restorable from the recycle bin.

Discussion 0
Question # 13

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when

a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

Options:

A.  

Create an indirect lookup

B.  

Create an encrypted lookup

C.  

Create a hierarchical lookup

D.  

Create a master-detail lookup.

Discussion 0
Question # 14

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

Options:

A.  

Multi-select picklist

B.  

Dependent picklist

C.  

Global picklist

D.  

Custom picklist

Discussion 0
Question # 15

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

Options:

A.  

Create a new report folder with viewer access.

B.  

Move the dashboard to the user’s private folder.

C.  

Move the dashboard reports to the view-only folder.

D.  

Change the dashboard to be a dynamic dashboard

Discussion 0
Question # 16

Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.

How should an administrator configure this requirement?

Options:

A.  

Add a Partner_Discount_c field to the Opportunity

B.  

Build separate reseller partner products.

C.  

Use a different Opportunity record type.

D.  

Create a separate PriceBook for reseller partners.

Discussion 0
Question # 17

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.

What action should the administrator take to satisfy the request?

Options:

A.  

Map the lead custom field to the product's product category field.

B.  

Create a workflow to update Opportunity fields based on the lead.

C.  

Create a custom field on the Opportunity and map the two fields.

D.  

Configure the product categories picklist field on the product.

Discussion 0
Question # 18

Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.

What should the administrator take into consideration regarding the contact hierarchy?

Options:

A.  

Contacts displays in the contact hierarchy are limited to record-level access by User.

B.  

Contact Hierarchy is limited to only 3,000 contacts at one time.

C.  

Customizing hierarchy columns changes the recently viewed Contacts list view.

D.  

Sharing setting are ignored by contacts displayed in the Contact Hierarchy.

Discussion 0
Question # 19

Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status

values as they are on the path. Agents should be prohibited from preventing the case back to a previous

status.

Which Feature Should an administrator use to fulfill this request?

Options:

A.  

Validation rules.

B.  

Global Value Picklists

C.  

Predefined field Values.

D.  

Dependent Picklists.

Discussion 0
Question # 20

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

Options:

A.  

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

B.  

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that

meets the requirements.

C.  

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

D.  

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

Discussion 0
Question # 21

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They

have requested that the response include the top five troubleshooting tips that could help solve the

customer’s issue.

What should the administrator suggest to meet these requirement?

Options:

A.  

Auto-Response Rules

B.  

Email Alerts

C.  

Knowledge Articles

D.  

Assignment Rules

Discussion 0
Question # 22

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

Options:

A.  

Use a partner community to track the Contacts.

B.  

Create a new Contact record for each agency.

C.  

Create a Junction object to track many-to-many relationship.

D.  

Enable Contacts to multiple Accounts.

Discussion 0
Question # 23

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

Options:

A.  

Campaign Hierarchy.

B.  

Campaign Influence

C.  

Map Custom Lead Fields

D.  

List Email Activities

Discussion 0
Question # 24

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be

launched.

Which automation tool should an administrator use to build this discount calculator screen?

Options:

A.  

Flow Builder

B.  

Workflow Rule

C.  

Platform Event

D.  

Process Builder

Discussion 0
Question # 25

What will happen to the Chatter post in this situation?

Options:

A.  

The pending Chatter post will be canceled.

B.  

The pending Chatter post will be sent on the 10th of the month

C.  

The pending Chatter post will be will be paused.

D.  

The pending Chatter post will be sent in 30 days.

Discussion 0
Question # 26

Ursa Major Solar wants to assist users with a guided expense report process to simplify

submissions, routing, and authorizations.

Which two tools should an administrator use to build this solution?

Choose 2 answers

Options:

A.  

Validation Rule

B.  

Flow Builder

C.  

Approval Process

D.  

Quick Action

Discussion 0
Question # 27

Universal Container wants to prevent its service team from accessing deal records. While

service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

Options:

A.  

Record setting and search index

B.  

Permissions and tab visibility

C.  

App permissions and search terms

D.  

Page layouts and field- level security

Discussion 0
Question # 28

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and

skill set. Which feature should the administrator enable to meet this requirement?

Options:

A.  

Knowledge Management.

B.  

Omni-Channel

C.  

Escalation Rules

D.  

Territory Management

Discussion 0
Question # 29

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple

cases.

Which two users are able to fulfill this request?

Choose 2 answers

Options:

A.  

A user with Read Permission on account.

B.  

A user with manager role above the agent.

C.  

A user with the System Administrator profile.

D.  

A user with the Manage Cases Permission

Discussion 0
Question # 30

The sales manager at cloud Kicks approves time off for their employees. They asked the

administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

What should administrator use to fulfill the requirement?

Options:

A.  

Delegated approver

B.  

Two step Approval process

C.  

Approval history related list

D.  

Delegated Administrator

Discussion 0
Question # 31

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Options:

A.  

Re-open the Case.

B.  

Send email notifications.

C.  

Change the Case Priority.

D.  

Re-assign the Case.

Discussion 0
Question # 32

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

Options:

A.  

Maximum invalid login attempts

B.  

Prohibited password values

C.  

Require use of Password Manager App

D.  

Password complexity requirements

E.  

Number of days until expiration

Discussion 0
Question # 33

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.

How should the administrator configure the policies in my domain settings?

Options:

A.  

Set the login policy to require login from https://nto.my.salesforce.com

B.  

Set the Redirect policy to Do Not redirect.

C.  

Set the redirect policy to Redirect with a warning to the same page within the domain.

D.  

Set the login policy to prevent login from https://login.salesforce.com

Discussion 0
Question # 34

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed

lost.

How should an administrator configure this requirement?

Options:

A.  

Select the requirement checkbox next to the loss reason field on the page layout.

B.  

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

C.  

Check the required checkbox on the Loss Reason field in Object Manger.

D.  

Configure a workflow rule to display an error if Loss Reason is blank

Discussion 0
Question # 35

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the

Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

Options:

A.  

Fields and relationships

B.  

Related lookup filters

C.  

Record Type

D.  

Picklist value sets

Discussion 0
Question # 36

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value

of their Opportunities.

What should an administrator suggest to meet this request?

Options:

A.  

Define a new Stage picklist value.

B.  

Create a custom field on Opportunity.

C.  

Configure Forecasting support.

D.  

Make the field editable on page layouts

Discussion 0
Question # 37

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

Options:

A.  

Junction object

B.  

Parent campaign field

C.  

Lookup relationship

D.  

Master-detail relationship

Discussion 0
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