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ADM-201 Salesforce Certified Administrator(WI23) Question and Answers

Salesforce Certified Administrator(WI23)

Last Update 5 days ago
Total Questions : 246

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Question # 1

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out

the web-to-Lead form on their website. They want to send different Message based on the Lead

Industry Field Value.

What Should an administrator configure to meet this requirement?

Options:

A.  

Use Validation rule to trigger workflow to email to Lead.

B.  

Configure an auto response rule to email the lead.

C.  

Add a public group and process builder to email the lead.

D.  

Create an assignment rule to email the lead

Discussion 0
Question # 2

Users at Universal Containers would like to visually see the sales stages on an Opportunity

page. The administrator is configuring path for Opportunities.

Which is an important consideration for path configuration?

Options:

A.  

Kanban views for Path must be configured manually.

B.  

The Owner field can be edited in the key fields Panel.

C.  

Celebrations are unable to be added to a path.

D.  

Path can include guidance and key fields for each stage.

Discussion 0
Question # 3

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

Options:

A.  

Page Layout

B.  

Component Filter

C.  

Lightning page

D.  

Home page

Discussion 0
Question # 4

An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce

mobile app.

Which two types of pages could an administrator build and customize using the Lightning App Builder?

Choose 2 Answers

Options:

A.  

User Page

B.  

Dashboard page

C.  

App page

D.  

Record Page

Discussion 0
Question # 5

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW

Computing.

What should the administrator do to meet the deadline without increasing the budget?

Options:

A.  

Train someone on the sales and marketing teams to build dashboards.

B.  

Check the AppExchange for prebuilt Solution that can be easily customized.

C.  

Hire a Consultant to build the custom dashboards.

D.  

Build the dashboards manually to meet the deadline.

Discussion 0
Question # 6

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

Which two ways can the marketing users now access converted leads for editing?

Choose 2 answers

Options:

A.  

Find them in the global search result.

B.  

Search the Recent Records component on the homepage.

C.  

Utilize a list view where lead status equals Qualified.

D.  

Use the Data Import Wizard,

Discussion 0
Question # 7

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Options:

A.  

Reduce the number of case status values to five.

B.  

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility

bar of the console.

C.  

Review which status choices are needed for each record type and create support processes for each

that is necessary.

D.  

Edit the status choices directly on the record type.

Discussion 0
Question # 8

When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be

launched.

Which automation tool should an administrator use to build this discount calculator screen?

Options:

A.  

Flow Builder

B.  

Workflow Rule

C.  

Platform Event

D.  

Process Builder

Discussion 0
Question # 9

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Options:

A.  

Email Notifications

B.  

Email-to-Case

C.  

Email Alerts

D.  

Email Templates

Discussion 0
Question # 10

Which two solutions could an administrator find on the AppExchange to enhance their

organization?

Choose 2 answers

Options:

A.  

Communities

B.  

Consultants

C.  

Components

D.  

Customers

Discussion 0
Question # 11

The Human resources department at Northern Trail outfitters wants employees to provide

feedback about the manager using a custom object in Salesforce. It is important that managers are

unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

Options:

A.  

Uncheck grant access using Hierarchies.

B.  

Define a criteria-based sharing rules.

C.  

Set the default external access to private.

D.  

Configure an owner-based sharing rules.

Discussion 0
Question # 12

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed

lost.

How should an administrator configure this requirement?

Options:

A.  

Select the requirement checkbox next to the loss reason field on the page layout.

B.  

Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

C.  

Check the required checkbox on the Loss Reason field in Object Manger.

D.  

Configure a workflow rule to display an error if Loss Reason is blank

Discussion 0
Question # 13

Cloud Kicks wants to allow customers to create their own cases while visiting its public

homepage.

What should the administrator recommend?

Options:

A.  

SMS Response

B.  

Web-to-Case

C.  

Email-to-Case

D.  

Omni-Channel

Discussion 0
Question # 14

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options:

A.  

Approval process

B.  

Workflow rule

C.  

Flow builder

D.  

Validation rule

Discussion 0
Question # 15

Cloud Kicks has asked the administrator to test a new screen flow that create contacts.

What are two key components of testing the flow?

Choose 2 answers

Options:

A.  

Set Up a flow interview to test the flow.

B.  

Run the flow using it to create contacts.

C.  

Use Debug to test the flow in Flow Builder.

D.  

Test the flow in a sandbox.

Discussion 0
Question # 16

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard

that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

Options:

A.  

Dashboard Filter

B.  

Bucket column

C.  

Dashboard component

D.  

Combination Chart

Discussion 0
Question # 17

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

Options:

A.  

Maximum invalid login attempts

B.  

Prohibited password values

C.  

Require use of Password Manager App

D.  

Password complexity requirements

E.  

Number of days until expiration

Discussion 0
Question # 18

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.

What should an administrator do to satisfy this requirement?

Options:

A.  

Create a queue and a criteria-based sharing rule.

B.  

Create a predefined case team and an assignment rule.

C.  

Create a user-based sharing rule and an ad-hoc case team.

D.  

Create an auto-response rule and a public group.

Discussion 0
Question # 19

A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.

How can an administrator troubleshoot this problem?

Options:

A.  

Create a permission set to allow the user to edit Campaign Members.

B.  

Provide the user access to both Leads and Contacts to edit all Members.

C.  

Make sure the Marketing User Checkbox is checked on the user record page.

D.  

Run a Campaign report and update any Member information via Data Loader.

Discussion 0
Question # 20

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts

over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the

user’s manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

Options:

A.  

Create a custom Discount field on the opportunity to capture the discount amount

B.  

Populate the Manager standard field on the sales users’ User Detail page.

C.  

Configure two separate approval processes.

D.  

Allow the submitter choose the approver manually.

Discussion 0
Question # 21

An administrator at Cloud Kicks is building a flow that needs to search for records that meet

certain conditions and store values from those records in variable for use later in the flow.

What flow element should the administrator add?

Options:

A.  

Assignment

B.  

Get Records

C.  

Create Records

D.  

Update Records

Discussion 0
Question # 22

Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement

committee wants to post updates while restricting other employees from posting.

What should the administrator create to meet this request?

Options:

A.  

Chatter Stream.

B.  

Chatter Broadcast Group

C.  

Chatter Recommendations.

D.  

Chatter Unlisted Group

Discussion 0
Question # 23

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

Options:

A.  

Field Update

B.  

Chatter Post

C.  

Auto launched Flow

D.  

Email Alert

Discussion 0
Question # 24

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the

reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Options:

A.  

Dashboard Filters

B.  

Dashboard Subscriptions

C.  

Dynamic Dashboards

D.  

Public Dashboards.

Discussion 0
Question # 25

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The

administrator has discovered been changing the source reports.

Which two actions should the administrator take to preserve the integrity of the source reports?

Choose 2 answers

Options:

A.  

Create a new report folder with viewer access.

B.  

Move the dashboard to the user’s private folder.

C.  

Move the dashboard reports to the view-only folder.

D.  

Change the dashboard to be a dynamic dashboard

Discussion 0
Question # 26

The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.

What should the administrator use to fulfil this request?

Options:

A.  

Sharing settings

B.  

Page Layout Assignment

C.  

Component Visibility

D.  

Record Type Assignment

Discussion 0
Question # 27

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to

the primary contact automatically when an Opportunity is Closed won.

What automation tool best accomplishes this?

Options:

A.  

Validation Rule

B.  

Outbound Message

C.  

Approval Process

D.  

Process Builder

Discussion 0
Question # 28

What will happen to the Chatter post in this situation?

Options:

A.  

The pending Chatter post will be canceled.

B.  

The pending Chatter post will be sent on the 10th of the month

C.  

The pending Chatter post will be will be paused.

D.  

The pending Chatter post will be sent in 30 days.

Discussion 0
Question # 29

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement?

Choose 2 answers

Options:

A.  

Add a custom master-detail field for shoe designs on the Product object,

B.  

Create a custom object for shoe designs.

C.  

Use the standard object for designs.

D.  

Configure a custom lookup field for shoe designs on the Product object.

Discussion 0
Question # 30

An administrator has been asked to update a flow that was created as part of a recent update. When

the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,

Decision, Get Records, and Loop.

What would cause this?

Options:

A.  

The flow is a screen flow.

B.  

The version of the flow is inactive.

C.  

The flow is a before save flow.

D.  

The version of the flow is activated.

Discussion 0
Question # 31

The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A

user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue?

Choose 2 answers

Options:

A.  

Ensure that the page layout for the user's profile has been updated.

B.  

Run the setup audit trail for the organization.

C.  

Update the organization wide default for the object.

D.  

Review the field level security of the field for the user profile

Discussion 0
Question # 32

The marketing team wants a new picklist value added to the Campaign Member Status field for

the upsell promotional campaign.

Which two solutions should the administrator use to modify the picklist field values?

Choose 2 answers

Options:

A.  

Add the Campaign Member Statuses related list to the Page Layout.

B.  

Edit the picklist values for the Campaign Status in object Manager.

C.  

Mass modify the Campaign Member Statuses related list.

D.  

Modify the picklist value on the Campaign Member Statuses related list

Discussion 0
Question # 33

Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers.

Which two options should be added to the Lightning record pages to achieve this?

Choose 2 answers

Options:

A.  

Custom Component

B.  

Highlight Panel

C.  

Action and Recommendations

D.  

Component Visibility Filter

E.  

Rich Text Area

Discussion 0
Question # 34

Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.

Which feature should the administrator use to implement this functionality?

Options:

A.  

Junction object

B.  

Parent campaign field

C.  

Lookup relationship

D.  

Master-detail relationship

Discussion 0
Question # 35

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants

to share all cross-sell opportunities with a team of subject matter experts in their organisation. The

company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Options:

A.  

Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

B.  

Change the organisation-wide default for opportunity from private to public Read/Write to open

up access for subject matter experts.

C.  

Enable territory management, assign the subject matter experts to the same territory, and give

them access to the records with manual sharing.

D.  

Create a new role for the subject matter experts and give them access to the records with the

owner-based sharing rule

Discussion 0