CBPA Practice Questions

A.  

Process owners may manage the process and how work gets done, but not necessarily the people who perform the work

B.  

Process owners initiate efforts and define incentives, which ensure the process continues to deliver value to its customers

C.  

All digital transformation projects

D.  

All business model transformations

A.  

Controlling

B.  

Monitoring

C.  

Reporting

D.  

Benchmarking

A.  

The act of prioritizing a process for continuous improvement

B.  

An essential tool to evaluate how efficiently the organization is working to understand events impacting the strategic plan

C.  

An essential tool to evaluate how efficiently the organization is integrating a merger or acquisition

D.  

An essential tool to evaluate how efficiently the organization is working to meet its objectives

A.  

As a score between 1 and 6 (1 = very good and 6 = insufficient)

B.  

By the roles of ISO certification

C.  

As a percentage between the actual and the maximum possible process quality

D.  

As a cost that expresses the value lost due to the loss of customers

A.  

All sequences of activities can be checked.

B.  

It allows the process to be calculated under various scenarios.

C.  

Process models can be created automatically.

D.  

The process performance can be approximated under different conditions.

A.  

Define strategy and objectives

B.  

Determine necessary changes in everyday operations

C.  

Check and question all operations

D.  

Link the strategy to the planned change

A.  

Role playing, direct observation, or creating a prototype of the new design

B.  

Role playing, practice or running a simulation of the new design

C.  

Role playing is enough because each person must play their part when the new process is performed

D.  

Role playing and simulation to test under various scenarios to find bottlenecks and other problems