Free Certified Change Management Professional Practice Questions

A.  

Identify positive outcomes from each change project and opportunities for improvement

B.  

Assess change readiness in the organization in an ongoing fashion

C.  

Define a process to determine sponsorship effectiveness

D.  

Identify clarity around change goals and outcomes achieved

A.  

To facilitate developing an organization’s operating state after change is adopted

B.  

To direct the focus of the actual change results and anticipated outcomes

C.  

To describe the key parameters that measure when goals and objectives are attained

D.  

To establish key objectives and goals that define the progress toward the change

A.  

Motivation, abilities, expectations and concerns regarding the change

B.  

Potential change obstacles and conflicts

C.  

Cultural elements that may help achieve the expected benefits

D.  

Risks and opportunities that can affect the change outcomes

A.  

The department with the responsibility of hiring and firing

B.  

A strategic function for identifying the most effective use of people

C.  

The art of ensuring that discipline and focus is well maintained

D.  

A process that ensures there is a good working relationship between the project and change management teams

A.  

Learning and development strategy

B.  

Stakeholder engagement strategy

C.  

Change impact and readiness strategy

D.  

Communications strategy

A.  

Translate the obtained change results into an effective business operation plan

B.  

A document demonstrating the transfer of the change outcomes to the appropriate stakeholder operational owners

C.  

Translate the obtained change results into a stakeholder satisfaction survey

D.  

An education plan for new employees

A.  

Learning and development plan

B.  

Risk mitigation plan

C.  

Resource plan

D.  

Sustainability plan

A.  

Change impact and readiness

B.  

Sustainability

C.  

Learning and development

D.  

Measurement and benefit realization

A.  

To monitor, measure and control delivery against baseline plans

B.  

To ensure resources, communication and activities are carried out

C.  

To provide guidance and minimize the risk of resisting the change

D.  

To get agreement on who carries out the change

A.  

To describe how the change will become part of the organization’s normal functioning

B.  

To ensure that the change process continues after the objective has been met

C.  

To increase the chances that the organization will still exist in the future

D.  

To ensure that responsibilities for different parts of the change process are transferred as necessary