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Free Certification Preparation For Community Cloud Consultants (SP25) Practice Questions

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Total Questions : 285

Start with our free CRT-271 practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Community Cloud exam. Each CRT-271 exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Salesforce weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 41

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent Licenses provisioned in their org.

Options:

A.  

Enable Live Agent in Community Settings.

B.  

Add a custom Live Agent Lightning component.

C.  

Set up Live Agent in Community Management.

D.  

Configure Live Agent in the Salesforce org.

Discussion 0
Question # 42

Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?

Choose 3 answers

Select one or more of the following:

Options:

A.  

Enter a description of the recommendation

B.  

Select a custom recommendation channel in the Marketing Cloud

C.  

Click "upload image" to include an image with your recommendation

D.  

Connect to the Einstein recommendation API

E.  

Enter a label for the button in the recommendation

Discussion 0
Question # 43

Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

A.  

Create an object page associated to the Shipment object

B.  

Create a standard page associated to the Shipment object

C.  

Clone an object page and associate it to the Shipment object

D.  

Clone a standard page and associate it he Shipment object

Discussion 0
Question # 44

Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect - Customer users only need to see their orders in the Community - Orders are currently public read-only - Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers

Options:

A.  

Leveraging existing integration with the legacy system

B.  

Set the external users' organisation wide defaults to private for external order objects

C.  

Creating a new integration with the legacy system for customer users

D.  

Update the customer user profile and given the "view all" permission on the integration object

Discussion 0

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