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ClaimCenter Business Analyst - Mammoth Proctored Exam

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Total Questions : 50

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Question # 11

Which scenario shows a Business Analyst (BA) demonstrating an important way to use Guidewire's Business Process Flows during a product implementation?

Options:

A.  

We will use our Business Process Flow for First Notice of Loss (FNOL) to guide the development of custom configuration instead of Guidewire's Process for Flow FNOL because we would like to continue using our current process.

B.  

We will be leveraging base configuration, so we will reference Guidewire's Business Process Flow for assignments to make changes to our business process for claim assignment.

C.  

We will compare our Business Process Flow for First Notice of Loss (FNOL) to Guidewire's Business Process Flow for Reserve entry to identify whether process gaps exist.

D.  

We will not reference Guidewire Business Process Flows because we do not have the process flows for our current process documented to compare it.

Discussion 0
Question # 12

Why are unique requirement numbers so important for business analysis?

Options:

A.  

Requirement numbers are not absolutely necessary but they make it easier to trace changes that occur.

B.  

Requirement numbers are specific to the document control portion of the Story Card and allow the analyst to trace who did what and when.

C.  

Requirement numbers are useful for technical support and allow customers to track back on root causes for a support ticket.

D.  

Requirement numbers organize requirements with a unique ID and provide a standardized order for insertion of new requirements.

Discussion 0
Question # 13

An Adjuster at Succeed Insurance increases the reserve on a claim's exposure from $1,000 to $1,500 to account for inflation in repair costs. A week later, a Supervisor reviews the claim and wants to know specifically who made this change, the exact date and time it was made, and what the previous value was.

The Supervisor needs a chronological audit trail of changes to the claim file without navigating through complex financial ledgers.

Which screen in the ClaimCenter user interface should the Supervisor access to find this information?

Options:

A.  

Financials > Transactions

B.  

History

C.  

Notes

D.  

Loss Details > Status

Discussion 0
Question # 14

Succeed Insurance is expanding into California, Texas, and Arizona which have large Spanish-speaking customer bases. Currently language is not considered in assignment. Succeed wants the ability to assign claims to appropriate bilingual Adjusters. Succeed also needs the ability to identify the preferred language of the customers.

The company is planning to implement a slightly modified version of ClaimCenter to suit its organization's needs. The modification will include adding two new required fields to the existing user interface (UI) to capture the reporter's Preferred Language and Preferred Contact Time. This requirement is critical for Succeed to enhance the operational efficiency and expediency of claims processing in its region.

Which two guiding principles apply to this implementation? (Choose two.)

Options:

A.  

We are not building a system from scratch.

B.  

We will challenge current processes.

C.  

We will include scope that accelerates time-to-market.

D.  

We will not revisit decisions already documented.

Discussion 0
Question # 15

What two pieces of information enable the Business Analyst (BA) to trace back to the root cause of an issue? (Choose two.)

Options:

A.  

The unique Story Card number associated with the acceptance criteria

B.  

The caution points indicated on the User Story Workflow

C.  

The change history on the Document Control tab of the Adjudicate - Create and Maintain Exposures for Vehicle User Story Card

D.  

The Approver Notes on the Acceptance tab of the Adjudicate - Create and Maintain Exposures for Vehicle User Story Card

E.  

The unique requirement numbers related to User Story

Discussion 0
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