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Energy-and-Utilities-Cloud Practice Questions

Energy and Utilities Cloud Accredited Professional (AP-207)

Last Update 3 days ago
Total Questions : 75

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Question # 11

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

Which two courses of action should the consultant recommend?

Options:

A.  

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B.  

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C.  

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D.  

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Discussion 0
Question # 12

A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

Options:

A.  

Permission Sets

B.  

Sharing Settings

C.  

Permission Set Groups

D.  

Managed Package Licenses

Discussion 0
Question # 13

An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.

What's the preferred method to configure the application security to meet the requirement?

Options:

A.  

The Customer Acquisition Management application cannot support unauthenticated self serve portal users

B.  

A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

C.  

A consultant should create new permission sets to grant appropriate access to all required objects.

D.  

A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.

Discussion 0
Question # 14

An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

Options:

A.  

Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?

B.  

Client-Side generation, as Server-Side deesn't support DOCK templates

C.  

Client-Side generation, as this doesn't have a high number of line items

D.  

Server-Side generation, as Client-Side doesn't support custom fonts

E.  

Server-Side generation, as this has a high number of line items

Discussion 0
Question # 15

An energy company wants to calculate the estimated monthly amount a customer needs to pay.

How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

Options:

A.  

Using onetime price

B.  

Using monthly recurring price

C.  

Using a subscription pricing plan

D.  

Using usage price

Discussion 0
Question # 16

The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.

Which two features of Contract Lifecycle Management and OmniStudio can be used?

Options:

A.  

The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign

B.  

An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.

C.  

An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

D.  

An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

Discussion 0
Question # 17

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?

Choose 2 answers

Options:

A.  

Confirm customer entitlements for field service appointments.

B.  

See a list of all service and work types available in the system.

C.  

Accurately confirm and verify customer details.

D.  

Check available field service time slots for the week.

Discussion 0
Question # 18

An energy company is building a Customer 360 view for its call center agents. They start with the Energy

and Utilities Cloud Contact Center Console but need to make modifications.

Which tools are primarily used to create and modify this console?

Options:

A.  

Industries CPQ: Opportunity, Quote, and Order Management

B.  

Platform: Flaws, Visual Force, Lightning Components, and Apex

C.  

Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages

D.  

OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

Discussion 0
Question # 19

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

Options:

A.  

Salesforce Field Service license

B.  

Salesforce Contact Center license

C.  

Energy and Utilities Base Service license

D.  

Salesforce Service Console license

Discussion 1
Question # 20

Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

Options:

A.  

Metadata API

B.  

Streaming data API

C.  

SSO data access

D.  

Omnichannel data access

Discussion 0
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