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Free Genesys Cloud CX: Scripting Certification Practice Questions

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Exam style questions across every GCX-SCR domain

Last Update 2 days ago
Total Questions : 60

Start with our free GCX-SCR practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Genesys Cloud CX exam. Each GCX-SCR exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Genesys weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 11

A Branch Site can be converted to a Core Site when:

Options:

A.  

The option "Change to Core Site" is selected.

B.  

An Edge is assigned to the Branch Site.

C.  

An existing Core Site is demoted to a Branch Site.

D.  

The Location assigned to the Branch Site is deleted.

Discussion 0
Question # 12

What are the default roles that permit you to edit scripts? (Choose two.)

Options:

A.  

PureCloud User

B.  

Outbound Admin

C.  

Script Designer

D.  

Master Admin

E.  

Outbound Agent

Discussion 0
Question # 13

You can modify the data type of a variable once it has been created.

Options:

A.  

True

B.  

False

Discussion 0
Question # 14

You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.

Options:

A.  

Create a component template for the header section and use it in subsequent pages.

B.  

Create a header section individually for all the pages.

C.  

Use the script template to duplicate header sections.

D.  

Use the Export-Import feature.

Discussion 0
Question # 15

A number plan determines how many and which digits are necessary for call routing.

Options:

A.  

True

B.  

False

Discussion 0
Question # 16

Which of the following best defines the ACD evaluation method Best Available Skills?

Options:

A.  

Looks for the first available agent and ignores any skill requirements.

B.  

Matches the interaction to the first available agent who has all of the requested skills.

C.  

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

Discussion 0
Question # 17

By default, Line Recording is disabled.

Options:

A.  

True

B.  

False

Discussion 0
Question # 18

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Options:

A.  

Workgroups

B.  

Rooms

C.  

Groups

D.  

Roles

Discussion 0

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