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ITIL-4-Foundation Dumps - ITIL 4 Foundation Exam Practice Exam Questions

ITIL ITIL-4-Foundation - ITIL 4 Foundation Exam Braindumps

ITIL ITIL-4-Foundation - ITIL 4 Practice Exam

  • Certification Provider:ITIL
  • Exam Code:ITIL-4-Foundation
  • Exam Name:ITIL 4 Foundation Exam Exam
  • Total Questions:532 Questions and Answers
  • Updated on:Jun 13, 2024
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ITIL ITIL-4-Foundation This Week Result

ITIL-4-Foundation Question and Answers

Question # 1

Which practice identifies metrics that reflect the customer's experience of a service?

Options:

A.  

Continual improvement

B.  

Service desk

C.  

Service level management

D.  

Problem management

Discussion 0
Question # 2

An SLA is a service level agreement.

Which describes the ‘watermelon SLA’ effect?

Options:

A.  

A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers’ experiences.

B.  

The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.

C.  

SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.

D.  

Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.

Discussion 0
Question # 3

What should a release policy include?

Options:

A.  

The process owner and process manager for each type of release

B.  

The roles and responsibilities for incident and problem resolution

C.  

The naming convention and expected frequency of each type of release

D.  

The naming convention for all configuration items (CI) recorded in the configuration management system

(CMS)

Discussion 0

PDF vs Software Version

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ITIL-4-Foundation FAQs

The ITIL 4 Foundation exam is an entry-level certification that assesses your understanding of core IT service management (ITSM) concepts according to the latest ITIL framework. It provides a strong foundation for those new to ITSM and serves as a prerequisite for higher-level ITIL 4 qualifications. Earning this certification demonstrates your grasp of best practices for delivering quality IT services, making you a more valuable asset in today's technology-driven world.

There are two main options for taking the ITIL 4 Foundation exam:

  • Through an accredited training organization: This typically involves enrolling in a training course that covers the exam content, followed by the exam itself. These courses can provide valuable learning support and resources.
  • Self-study: If you're a self-directed learner, you can study the ITIL 4 core guide and other resources independently. Once prepared, you can schedule the exam directly with a certification body like PeopleCert. Keep in mind that self-study requires strong discipline and may not be suitable for everyone.

The ITIL 4 Foundation exam is a 60-minute, closed-book test with 40 multiple-choice questions. To pass, you need to achieve a minimum score of 65%, which translates to answering 26 questions correctly.

The exam focuses on key areas of ITIL 4, including:

  • The ITIL service lifecycle stages (plan, design, transition, deliver & support, improve)
  • Core ITIL concepts like service value system, continual improvement, and service management practices
  • The four dimensions of service management (People, Processes, Products & Services, Partners & Suppliers)
  • Different ITIL practice groups and their functions (e.g., Service Design, Service Level Management)

ITIL 4 is the latest iteration of the ITIL framework, released in 2019. Compared to previous versions, ITIL 4 has a broader focus on:

  • Value creation: Ensuring IT services deliver value to the business.
  • Agile and DevOps practices: Adapting to the fast-paced nature of modern IT environments.
  • Continual improvement: A strong emphasis on ongoing service improvement through feedback loops.
  • Four dimensions of service management: Recognizing the importance of people, processes, products & services, and partners & suppliers in effective service management.

If your career path involves IT service management, then ITIL 4 certification is highly relevant. It demonstrates your foundational knowledge of ITSM best practices and positions you for various roles, including:

  • Service Desk Analyst
  • Service Management Consultant
  • IT Service Manager
  • Change Manager
  • Incident Manager

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