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Free Salesforce Certified Platform Strategy Designer Practice Questions

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Exam style questions across every Plat-UX-102 domain

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Total Questions : 175

Start with our free Plat-UX-102 practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Salesforce Strategy Designer exam. Each Plat-UX-102 exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Salesforce weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 11

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

Options:

A.  

Journey mapping

B.  

Ideation

C.  

Prototyping

Discussion 0
Question # 12

A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company ' s target audience is young adults aged 18-35. What external factor might impact the strategy for this development?

Options:

A.  

HIPAA regulations

B.  

Customer adoption

C.  

Push notifications

Discussion 0
Question # 13

Cloud Kicks ' customers have publicly challenged the company to use its market leading position as an ethical force for good in social change. What is one way the company can embed ethical use principles into its day-to-day work?

Options:

A.  

Quantitative Research

B.  

Consequence Scanning

C.  

Journey Mapping

Discussion 0
Question # 14

A consumer healthcare startup wants to collect data on patients ' symptoms over time, and plans to research how to monetize this data. How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?

Options:

A.  

Perform user research with patients to understand their level of comfort of data being shared for monetization.

B.  

Facilitate a Consequence Scanning workshop before proceeding with any further investment.

C.  

Research similar healthcare organizations about how they are monetizing patient data.

Discussion 0
Question # 15

The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear. What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative?

Options:

A.  

Share customer needs and tie them to business goals.

B.  

Complete a competitive analysis collaboratively in a workshop.

C.  

Select the most senior stakeholder ' s goal as a path forward.

Discussion 0
Question # 16

Cloud Kicks ' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK ' s current product. What should a strategy designer do to alleviate the stakeholders ' concerns?

Options:

A.  

Share associated Objectives & Key Results (OKRs) with stakeholders to put the vision in a business context.

B.  

Prototype an aspect of the vision that interacts with the current product and share insights with stakeholders.

C.  

Organize a brainstorming session to provide stakeholders with a chance to reassess the vision.

Discussion 0
Question # 17

Cloud Kicks ' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually. Which technique should the designer use to ensure the audience remains engaged?

Options:

A.  

Turn the camera off so the audience can focus on the slides presented

B.  

Ensure half of the meeting time is dedicated to answering questions.

C.  

Ask open ended questions to the audience to maintain their involvement.

Discussion 0
Question # 18

A start up company that develops machine learning based tools which track the performance of carbon offsets wants to reinforce the positive perception of the validity of its data. The company starts by developing a need statement and a challenge statement. What is the commonality between the two statements?

Options:

A.  

Both are tactics intended to solve a problem.

B.  

Both are solution-free statements.

C.  

Both explain the scope of the possible solution.

Discussion 0
Question # 19

Cloud Kicks ' primary business goal for its new customer acquisition program is to increase diversity. Which inclusive design tactic should help the company solve problems for the broadest possible audience?

Options:

A.  

Solve for one, extend to many through a persona spectrum.

B.  

Hold focus groups with traditionally underrepresented participants.

C.  

Use Jobs to Be Done to increase empathy with the audience.

Discussion 0
Question # 20

Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers. When evaluating ideas for this program, which criteria should strategy designers use?

Options:

A.  

Desirability, viability, and feasibility

B.  

Competitive advantage, impact, and ownability

C.  

Novelty, privacy, and revenue potential

Discussion 0

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