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Free Salesforce Certified Platform Strategy Designer Practice Questions

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Exam style questions across every Plat-UX-102 domain

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Total Questions : 175

Start with our free Plat-UX-102 practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Salesforce Strategy Designer exam. Each Plat-UX-102 exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Salesforce weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 41

Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

Options:

A.  

Concepting

B.  

Roadmapping

C.  

Prototyping

Discussion 0
Question # 42

A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfillment teams and their systems. Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?

Options:

A.  

Journey map

B.  

Stakeholder interviews

C.  

Service blueprint

Discussion 0
Question # 43

Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the strategy designer to create a roadmap to help them understand the rollout process and implications. What should be one of the initial steps to take when creating a program roadmap?

Options:

A.  

Develop a RACI diagram among internal stakeholders only.

B.  

Create a release plan matching calendar-based milestones.

C.  

Start with a phased approach, then address foundational items early.

Discussion 0
Question # 44

Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK ' s team knows the importance of pushing for environmental impact in their latest designs. What should they do to prepare to measure progress toward this goal?

Options:

A.  

Only interview customers who value environmentalism to uncover needs from CK ' s desired customer base of ethical consumers.

B.  

Schedule a workshop with key product stakeholders to brainstorm ' how might this new product be more sustainable? '

C.  

Create a journey map that extends into pre-purchase and post use disposal to uncover unseen impacts of the product ' s lifecycle.

Discussion 0
Question # 45

Cloud Kicks (CK) is working on enhanced functionality for an existing sales application. What should CK do to ensure the proposed design is compatible with the current data model?

Options:

A.  

Create high fidelity prototypes.

B.  

Perform end user testing.

C.  

Run a technical design critique.

Discussion 0
Question # 46

A design team is working on the challenge: ' How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? ' Which bot metrics should the strategy designer suggest to assess the impact of their work?

Options:

A.  

Total conversations

B.  

Customer satisfaction rate

C.  

Human takeover rate

Discussion 0
Question # 47

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. Which option reflects the format of the design challenge statement?

Options:

A.  

As a user, I want to see trending support resources upon the first login to customer support so I can save my time.

B.  

How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?

C.  

Unify platforms and centralize support operations to save customers time and reduce business costs.

Discussion 0
Question # 48

Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt. Which methodology should be suggested?

Options:

A.  

Jobs to be Done Framework

B.  

Human-Centered Design

C.  

Consequences Scanning Workshop

Discussion 0
Question # 49

A strategy designer is facilitating a critique on a concept for their company ' s new loyalty program, and they ' re getting a lot of subjective feedback representing personal opinions. What is the most common reason for this, assuming good intent from all participants?

Options:

A.  

The critique does not have the right participants in the room; there are too many dominant personalities.

B.  

The non-designers do not have the skills needed to give effective critique on design work.

C.  

The designer has not properly defined the guidelines for the critique session.

Discussion 0
Question # 50

Cloud Kicks (CK) is coming to the end of its initial discovery phase, and the implementation team wants to plan a deliverable with a high-level overview of the system ' s design. CK ' s strategy designer will work with the Salesforce Architect to produce this deliverable and present it to specific business and technical stakeholders. Which architecture diagram should they use for this presentation?

Options:

A.  

Solution Architecture

B.  

Reference Architecture

C.  

Entity Relationship

Discussion 0

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