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Salesforce Certified AI Specialist Exam

Last Update 11 months ago
Total Questions : 152

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Question # 11

What is a Salesforce AI Specialist able to configure in Data Masking within the Einstein Trust Layer?

Options:

A.  

The profiles exempt from masking

B.  

The encryption keys for masking

C.  

The privacy data entities to be masked

Discussion 0
Question # 12

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.

After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'

Options:

A.  

Sentiment Analysis and Emotion Detection

B.  

Draft Survey Request Email

C.  

Issue and Revolution

Discussion 0
Question # 13

The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields

were deemed sensitive and have been masked within Einstein's Trust Layer.

Which steps should the AI Specialist take upon modifying the masked fields?

Options:

A.  

Turn off the Einstein Trust Layer and turn it on again.

B.  

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

C.  

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Discussion 0
Question # 14

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

Options:

A.  

Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

B.  

Custom Call Explorer actions need to be built before it can be configured.

C.  

Call Explorer requires the Einstein Conversation Insights permission set to be enabled.

Discussion 0
Question # 15

Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should an AI Specialist recommend for this request?

Options:

A.  

Einstein Call Summaries

B.  

Einstein Conversation Insights

C.  

Einstein Video KPI

Discussion 0
Question # 16

An AI Specialist is creating a custom action in Einstein Copilot.

Which option is available for the AI Specialist to choose for the custom copilot action?

Options:

A.  

Apex trigger

B.  

SOQL

C.  

Flows

Discussion 0
Question # 17

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.

Which feature should the AI Specialist set up to enable UC's sales team?

Options:

A.  

Call Summaries

B.  

Call Explorer

C.  

Call Insights

Discussion 0
Question # 18

Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.

What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Options:

A.  

Use Model Playground to create a model configuration with the specified parameters.

B.  

Manually add the hyperparameters to the new template.

C.  

Revert to using the standard template without modifications.

Discussion 0
Question # 19

Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.

In refining its prompt design strategy, which key practices should UC prioritize?

Options:

A.  

Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.

B.  

Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback.

C.  

Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.

Discussion 0
Question # 20

Universal Containers' service team wants to customize the standard case summary response from Einstein Copilot.

What should the AI Specialist do to achieve this?

Options:

A.  

Customize the standard Record Summary template for the Case object,

B.  

Summarize the Case with a standard copilot action.

C.  

Create a custom Record Summary prompt template for the Case object.

Discussion 0
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