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C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 is now Stable and With Pass Result | Test Your Knowledge for Free

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C_C4H510_04 Practice Questions

SAP Certified Application Associate - SAP Service Cloud 2011

Last Update 12 hours ago
Total Questions : 114

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Question # 11

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

Options:

A.  

Maintain Number Ranges for Customers

B.  

Maintain Installed Base

C.  

Purchase a license for the Registered Product

D.  

Scope Registered Products

Discussion 0
Question # 12

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

Options:

A.  

Employees

B.  

Products

C.  

Tickets

D.  

Accounts

Discussion 0
Question # 13

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

Options:

A.  

Set the access rights to display.

B.  

Set the write access to restricted.

C.  

Set the access rights to edit.

D.  

Set the read access to restricted.

E.  

Set the read and write access to restricted.

Discussion 0
Question # 14

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

Options:

A.  

Workflow rule

B.  

Activity planner

C.  

Activity list

D.  

Visit planner

Discussion 0
Question # 15

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

Options:

A.  

Operating hours

B.  

Maintenance plan

C.  

Service contract

D.  

Working calendar

Discussion 0
Question # 16

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

Options:

A.  

Territory

B.  

Service organization

C.  

Skills

D.  

Measurement and reading

Discussion 0
Question # 17

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

Options:

A.  

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

B.  

You can activate the Microsoft Outlook integration for time recording.

C.  

Code list restrictions are not possible for the Time Type field.

D.  

Time recording can be done online or in offline mode.

E.  

Time sheets can be submitted for approval.

Discussion 0
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