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CCBA Practice Questions

Certification of Capability in Business Analysis (CCBA)

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Total Questions : 638

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Question # 16

A business analyst (BA) is working on a project to implement a commercial off-the-shelf (COTS) application for tracking customers. In an observation session with a domain subject matter expert (SME), the BA notes that the SME keeps separate records for the customers who are also vendors. The BA knows that the new software has a module for vendor management that would integrate the vendor and customer records. Which type of opportunity has the BA identified?

Options:

A.  

Potential to provide future value supported by the system

B.  

Ability to provide greater amounts of information to staff

C.  

Elimination of duplicate tasks performed by staff

D.  

Automation to increase consistency of behavior

Discussion 0
Question # 17

The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (BA) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?

Options:

A.  

Traceability matrices

B.  

Additional requirements attributes

C.  

Matrix documentation formats

D.  

ISO 29148 requirements standards

Discussion 0
Question # 18

A project is being initiated to enhance an online product because sales have declined for over a year. The company leaders are confident that all of the skills needed to improve the product exist within the company. By enhancing the product, sales will increase, and new customers will emerge. A business analyst (BA) will help the enhancement project by first:

Options:

A.  

Identifying the stakeholders

B.  

Implementing a suitable solution

C.  

Documenting the requirements

D.  

Evaluating the business need

Discussion 0
Question # 19

A senior manager wants to know at what stage the business analyst (BA) is with the requirements management process. The BA immediately sends a 100-page document with models and business rules to all stakeholders. Which best practice did the BA violate in this situation?

Options:

A.  

The distribution included all project stakeholders.

B.  

The communication method was inappropriate.

C.  

The business rules were included.

D.  

The models were included.

Discussion 0
Question # 20

A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except forthe legal SME, who has not responded to any invitations. The first workshop is scheduled for next week, and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?

Options:

A.  

Drop by the legal SME’s desk and have an informal chat about how important their involvement is.

B.  

Re-check the legal SME’s schedule and re-arrange all of the workshops based on vacancies in their calendar.

C.  

Escalate the non-response to the legal SME’s manager via email and request that they make the SME attend.

D.  

Proceed with the first workshop and capture the non-response as a project issue for the project manager to address.

Discussion 0
Question # 21

A company wants to increase its market share in the industry and its Board has prioritized capabilities that need to be implemented to achieve the goal. The business requirements for the top priority were signed off and the solution design has been completed. Due to technical constraints, it is not feasible to implement all the requirements at the same time. What must the business analyst (BA) do to deal with this situation?

Options:

A.  

Redefine the business requirements associated with each implementation

B.  

Recommend a reduction in the project scope

C.  

Allocate requirements to different releases

D.  

Ensure all requirements are traceable using a matrix

Discussion 0
Question # 22

A business analyst (BA) creates the following diagram as part of current state analysis activities.

Question # 22

What does a diagram of this type help users to understand?

Options:

A.  

Decision-making

B.  

Regulatory compliance

C.  

Business capability

D.  

Process improvement

Discussion 0
Question # 23

A business analyst (BA) is compiling information about different approaches that will meet solution

requirements in order to make a recommendation for solution design. To evaluate whether externally available solutions meet the requirements, which of the following will the BA create and distribute?

Options:

A.  

Statement of Work (SOW)

B.  

Rough Order of Magnitude (ROM)

C.  

Request for Information (RFI)

D.  

Work Breakdown Structure (WBS)

Discussion 0
Question # 24

A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

Options:

A.  

Schedule time with the owner to review any opportunities to improve existing processes and obtainpermission to include changes before documenting

B.  

Create documentation based on the observed processes because improvements are outside of the scope of the project

C.  

Provide documentation of improved procedures based on the observed opportunities for then new location

D.  

Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified

Discussion 0
Question # 25

A business analyst (BA) is structuring requirements to ensure they are cohesive and tell the full story. Which of the following requirements is consistent with a stakeholder's need: “As a Product Manager, I want to review my general insurance sales performance so I track my sales performance against my annual target”?

Options:

A.  

“Provide weekly new bank account sales reports on a shared drive.”

B.  

“Increase customer retention across the life insurance division”

C.  

“Segment insurance sales data between life and general”

D.  

“Migrate the insurance web portal to a cloud platform."

Discussion 0
Question # 26

A business analyst (BA) is working to identity the business need, specifically the problems with the current state of a process. At which level of the enterprise can the BA identify problems with the current state?

Options:

A.  

Bottom-up

B.  

Top-down

C.  

From external drivers

D.  

From middle-management

Discussion 0
Question # 27

A business analyst (BA) is preparing the elicitation activity plan for a project. How will understanding the elicitation scope assist the BA with the elicitation activity?

Options:

A.  

By ensuring the requirements are validated in time

B.  

By demonstrating how to record elicitation results

C.  

By outlining the level of stakeholder collaboration

D.  

By determining when elicitation is complete

Discussion 0
Question # 28

A business analyst (BA) is tasked with developing requirements that can be implemented by the development team iteratively. Which characteristic should the requirements exhibit?

Options:

A.  

Substantial

B.  

Granular

C.  

Prioritized

D.  

Unambiguous

Discussion 0
Question # 29

A business analyst (BA) is planning to elicit requirements. The BA understands the scope of the elicitation and has selected interviewing as an appropriate technique. Which of the following is part of the logistics for these interviews?

Options:

A.  

Relationships between elicited requirements

B.  

Performance metrics

C.  

Definition of the future state

D.  

Participants and their roles

Discussion 0
Question # 30

A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

Options:

A.  

Experiencing the performance of the task in a hands-on approach

B.  

Obtaining the opinions of the performers without management interfering

C.  

Gaining clarity in the process by asking Questions of the performer as it is being performed

D.  

Identifying instances of informally performed tasks as well as any workarounds

Discussion 0
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