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Deploying Cisco Unified Contact Center Express
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Cisco 500-052 Questions and Answers
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
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UCCX is a contact center solution designed for small to medium-sized businesses to manage customer interactions effectively via multiple channels like voice, email, and chat.
Its primary purpose is to enable businesses to provide efficient, automated, and personalized customer service.
UCCX is ideal for small to medium-sized businesses looking to implement robust customer service solutions.
UCCX supports voice calls, email, web chat, and social media interactions.
By providing fast call routing, intelligent IVR menus, and personalized interactions based on customer data.
IVR automates customer interactions by presenting menu-based options for self-service or routing to agents.
ACD intelligently routes incoming calls to the best-suited agent based on predefined rules like skills or availability.
Yes, UCCX includes call recording for monitoring and quality assurance purposes.
Yes, UCCX offers both real-time and historical reporting for performance analysis.
Finesse Desktop is the interface for agents and supervisors to manage and monitor customer interactions.
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TESTED 30 Nov 2025
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