FSL-201 Practice Questions

A.  

Send an email CSAT survey.

B.  

Implement Validation Rules and Signature Capture.

C.  

Change the Scheduling Rules.

D.  

Decrease Resource Rant Score.

A.  

Work Order Line Items require a Case for the field technician to perform the work.

B.  

All Work Order Line items inherit the required Skills for the associated Asset.

C.  

Work Order Line Items require a Service Appointment for a field technician to perform the work.

D.  

Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

A.  

Build a report to view Products Consumed on Work Order Line Items.

B.  

Build a report using the Service Appointment Inventory module.

C.  

Build a report to view Products Consumed on Work Orders.

D.  

Build a report using the Work Order inventory module.

E.  

Build a report to view Inventory Transactions.

A.  

Managing page layouts and milestone trackers can be done in salesforce1.

B.  

Creating Entitlements for Cases and Work Orders must be separated.

C.  

Managing page layouts and validation rules can be done in Salesforce Lightning.

D.  

Creating Entitlements for Work Orders requires Lightning to be enabled.

A.  

Create CSS in the Dispatcher’s Console.

B.  

Add Fields on the Page Layout.

C.  

Use Lookup Fields.

D.  

Configure Field Sets on the Service Appointment.