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Free ITIL 4 Leader: Digital & IT Strategy Exam Practice Questions

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Exam style questions across every ITIL-4-DITS domain

Last Update 2 days ago
Total Questions : 60

Start with our free ITIL-4-DITS practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real ITIL 4 Strategic Leader exam. Each ITIL-4-DITS exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your PeopleCert weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 11

Which statement is CORRECT about risk management in digital organizations?

Options:

A.  

All the organization's slaveholders should contribute to risk assessment

B.  

All risk management efforts should focus on assets owned by the organization

C.  

All risk management should start by assessing the current state

D.  

All risks could cause harm to the organization if they are not managed

Discussion 0
Question # 12

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

Options:

A.  

Digital positioning

B.  

Organizational disruption

C.  

Digital transformation

D.  

Operational technology

Discussion 0
Question # 13

Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

Options:

A.  

Cannibalism

B.  

Erosion

C.  

Concurrence

D.  

synergism

Discussion 0
Question # 14

A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.

Which should be included in the operating model for the new service?

Options:

A.  

A user-friendly interface that is available anytime, from any location

B.  

The infrastructure, skills and processes required to support the service

C.  

User access via a wide range of channels and platforms

D.  

Free limited storage combined with a tiered charging structure

Discussion 0
Question # 15

An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.

Which aspect of the customer journey does the organization also need to consider?

Options:

A.  

Purpose

B.  

Personas

C.  

Current-state

D.  

Touchpoints

Discussion 0
Question # 16

An organization has to change its way of working to support a completely new way of creating its services.

What is this an example of?

Options:

A.  

Innovation

B.  

Operational technology

C.  

Ecosystem disruption

D.  

Incremental transformation

Discussion 0
Question # 17

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization’s strategy focus on?

Options:

A.  

Ecosystem disruption supported by operational excellence

B.  

Market relevance supported by ecosystem disruption

C.  

Customer and market relevance supported by operational excellence

D.  

Operational excellence supported by customer and market relevance

Discussion 0
Question # 18

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:

• The value streams for creating and maintaining digital services are clearly defined

• There is a need to improve how automation is used to create digital services

• The organization's attitude to risk does not match their digital strategy

Which other area should be assessed?

Options:

A.  

The organization's approach to responding to threats

B.  

The business case for organizational transformation

C.  

The policies and practices for staff development and learning

D.  

The activities and processes used for managing services

Discussion 0

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