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ITIL-4-Foundation Practice Questions

ITIL 4 Foundation Exam

Last Update 17 hours ago
Total Questions : 119

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Question # 11

Which of the following terms is more suitable to describe the functionality of a service?

Options:

A.  

Output

B.  

Outcome

C.  

Utility

D.  

Warranty

Discussion 0
Question # 12

Which practice has a purpose that includes managing authentication and non-repudiation?

Options:

A.  

Information security management

B.  

Change enablement

C.  

Service configuration management

D.  

IT asset management

Discussion 0
Question # 13

What is the customer of a service responsible for?

Options:

A.  

Authorizing the budget for the service

B.  

Provisioning the service

C.  

Defining the requirements for the service

D.  

Using the service

Discussion 0
Question # 14

Which value chain activity is concerned with the availability of service components?

Options:

A.  

Design and transition

B.  

Deliver and support

C.  

Plan

D.  

Obtain/build

Discussion 0
Question # 15

What is defined as "any component that needs to be managed in order to deliver an IT service"?

Options:

A.  

An event

B.  

An IT asset

C.  

A configuration item

D.  

A change

Discussion 0
Question # 16

Which practice balance management of risk with maximizing throughput?

Options:

A.  

Change enablement

B.  

Continual improvement

C.  

Incident management

D.  

Problem management

Discussion 0
Question # 17

A service will be unavailable for the next two hours for unplanned maintenance.

Which practice is MOST LIKELY to be involved in managing this?

Options:

A.  

Incident management

B.  

Problem management

C.  

Change enablement

D.  

Service request management

Discussion 0
Question # 18

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

Options:

A.  

Communicate so that the audience will hear

B.  

Re-use nothing from the current state

C.  

Adopt a practice which is easy to follow

D.  

Understand that fast does not mean incomplete

Discussion 0
Question # 19

A user wants to know how to create a report, so they come into contact with the service desk.

Which practice is MOST LIKELY to help with the solution of this issue?

Options:

A.  

Incident management

B.  

Service level management

C.  

Service request management

D.  

Change enablement

Discussion 0
Question # 20

Which of the following is included in the purpose of the 'continual improvement' practice?

Options:

A.  

The restoration of normal service operation as quickly as possible

B.  

The establishment of links between the organization and its stakeholders at strategic and tactical levels

C.  

The alignment of the organization's practices and services with changing business needs

D.  

The reduction of the likelihood and impact of incidents

Discussion 0
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