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ITIL-4-Foundation Practice Questions

ITIL 4 Foundation Exam

Last Update 17 hours ago
Total Questions : 119

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Question # 21

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

Options:

A.  

Keep it simple and practical

B.  

Think and work holistically

C.  

Star: where you are

D.  

Progress iteratively with feedback

Discussion 0
Question # 22

Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

Options:

A.  

Organizations and people

B.  

Information and technology

C.  

Partners and suppliers

D.  

Value streams and processes

Discussion 0
Question # 23

What is the definition of “service management”?

Options:

A.  

A result for a stakeholder enabled by one or more outputs

B.  

A formal description of one or more services, designed to address the needs of a target consumer group

C.  

Join activities performed by a service provider and a service consumer to ensure continual value co-creation

D.  

A set of specialized organizational capabilities for enabling value for customers in the form of services.

Discussion 0
Question # 24

Identify the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

Options:

A.  

events

B.  

changes

C.  

configuration items

D.  

workarounds

Discussion 0
Question # 25

Which is a financially valuable component that can contribute to the delivery of a service?

Options:

A.  

Configuration item

B.  

Sponsor

C.  

IT asset

D.  

Service offering

Discussion 0
Question # 26

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

Options:

A.  

Analysis paralysis

B.  

Direct observation

C.  

Minimum viable product

D.  

Feedback loop

Discussion 0
Question # 27

Which statement about outcomes is CORRECT?

Options:

A.  

Outcomes enable products to be delivered to a stakeholder

B.  

An outcome defines the amount of money spent on technology for a service

C.  

An outcome depends on at least one output to deliver a result

D.  

Outcomes provide assurance to stakeholders on how a service performs

Discussion 0
Question # 28

What is used as a tool to help define and measure performance?

Options:

A.  

A continual improvement register

B.  

An incident record

C.  

A change schedule

D.  

A service level agreement

Discussion 0
Question # 29

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Options:

A.  

Monitoring and event management

B.  

Service level management

C.  

Change enablement

D.  

Service desk

Discussion 0
Question # 30

Which statement about a continual improvement register (CIR)' is TRUE?

Options:

A.  

Used to help plan changes, assist in communication avoid conflicts and assign resources

B.  

Used to select the right method, model or technique for identifying improvements

C.  

Used to track and manage improvement ideas from identification through to final action

D.  

Used to provide a formal description of one or more services designed to address the needs of a target consumer group

Discussion 0
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