Free ITIL 4 Foundation Exam Practice Questions

A.  

Organizations and people

B.  

Information and technology

C.  

Partners and suppliers

D.  

Value streams and processes

A.  

Service desk

B.  

Service level management

C.  

Incident management

D.  

Change enablement

A.  

Events

B.  

Changes

C.  

Configuration items

D.  

Workarounds

A.  

Moving assets to live or other environments for testing or staging

B.  

Supporting decision-making about purchase, re-use, retirement, and disposal of assets

C.  

Making new and changed assets available for use

D.  

Providing information on how assets are configured and the relationships between them

A.  

Ensure the continual improvement of practices across all value chain activities

B.  

Ensure services continually meet expectations for quality, costs, and time to market

C.  

Ensure a shared understanding of the improvement direction for services across the organization

D.  

Ensure continual engagement and good relationships with all stakeholders