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ITIL-4-Foundation Practice Questions

ITIL 4 Foundation Exam

Last Update 17 hours ago
Total Questions : 119

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Question # 31

When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

Options:

A.  

Organizations and people

B.  

Information and technology

C.  

Partners and suppliers

D.  

Value streams and processes

Discussion 0
Question # 32

Which practice guarantees that users nave a range of access channels to choose from to report problems?

Options:

A.  

Service desk

B.  

Service level management

C.  

Incident management

D.  

Change enablement

Discussion 0
Question # 33

Identify the missing word in the following sentence.

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.

Options:

A.  

Events

B.  

Changes

C.  

Configuration items

D.  

Workarounds

Discussion 0
Question # 34

Options:

A.  

Moving assets to live or other environments for testing or staging

B.  

Supporting decision-making about purchase, re-use, retirement, and disposal of assets

C.  

Making new and changed assets available for use

D.  

Providing information on how assets are configured and the relationships between them

Discussion 0
Question # 35

Options:

A.  

Ensure the continual improvement of practices across all value chain activities

B.  

Ensure services continually meet expectations for quality, costs, and time to market

C.  

Ensure a shared understanding of the improvement direction for services across the organization

D.  

Ensure continual engagement and good relationships with all stakeholders

Discussion 0
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