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Free ITIL 4 Managing Professional Transition Exam Practice Questions

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Exam style questions across every ITIL-4-Transition domain

Last Update 2 days ago
Total Questions : 96

Start with our free ITIL-4-Transition practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real ITIL 4 Managing Professional exam. Each ITIL-4-Transition exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your ITIL weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 1

A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

Options:

A.  

Ensuring that user access rights are revoked for all services

B.  

Providing information to users about how to contact the service desk

C.  

Creating training schedules for users on how to use the service

D.  

Identifying and making request for outstanding payments for the service

Discussion 0
Question # 2

What ensures that service providers and service consumers continue to create value together?

Options:

A.  

Service consumption

B.  

Service offerings

C.  

Service level management

D.  

Service relationship management

Discussion 0
Question # 3

Which is the BEST type of resource for investigating complex incidents?

Options:

A.  

Self-help systems

B.  

Knowledgeable support staff

C.  

Detailed work instructions

D.  

Disaster recovery plans

Discussion 0
Question # 4

Which of the following statements about change authorization is CORRECT?

Options:

A.  

Every time a standard change is requested a change authority is assigned

B.  

The technician making an emergency change can authorize such changes

C.  

The change type and model is the basis for assigning the change authority

D.  

Ensuring that changes are authorized after deployment is done by the change authority

Discussion 0
Question # 5

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Options:

A.  

To escalate an incident to a supplier or partner

B.  

So users can resolve their own incidents with self-help

C.  

To resolve a complex or major incident

D.  

So customers and users are provided with timely updates

Discussion 0
Question # 6

Which is an example of results-based measurement and reporting?

Options:

A.  

Measuring and reporting the number of hours worked by service desk employees

B.  

Measuring and reporting the number of supplier-related interruptions to a service

C.  

Measuring and reporting the customer satisfaction with closed incidents

D.  

Measuring and reporting the cost of providing a service to customers and users

Discussion 0
Question # 7

Which term is used to define “any component that needs to be managed in order to deliver an IT service”?

Options:

A.  

An event

B.  

An IT asset

C.  

A configuration item

D.  

A change

Discussion 0
Question # 8

An organization is designing a survey to assess the needs and expectations of its staff.

What is this an example of?

Options:

A.  

CI/CD

B.  

Integration and data sharing

C.  

Customer-orientation

D.  

Employee satisfaction management

Discussion 0
Question # 9

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.

Which concept can MOST help to resolve this?

Options:

A.  

Safety culture

B.  

Design thinking

C.  

Valuable investments

D.  

Agile

Discussion 0
Question # 10

Which two stakeholders co-create value in the service relationship?

Options:

A.  

The consumer and provider

B.  

The provider and supplier

C.  

The investor and consumer

D.  

The investor and supplier

Discussion 0

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