ITIL-F Practice Questions

A.  

One which directly supports the business processes of customers

B.  

A service that cannot be allowed to fail

C.  

One which is not covered by a service level agreement

D.  

A service not directly used by the business

A.  

Applications

B.  

Infrastructure

C.  

Value

D.  

Resources

A.  

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

B.  

Public frameworks are always cheaper to adopt

C.  

Public frameworks are prescriptive and tell you exactly what to do

D.  

Proprietary knowledge has been tested in a wide range of environments

A.  

A set of specialized organizational capabilities for providing value to customers in the form of services

B.  

A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C.  

The management of functions within an organization to perform certain activities

D.  

Units of organizations with roles to perform certain activities

A.  

Business services

B.  

Component services

C.  

Supporting services

D.  

Customer services