Free ITIL Foundation Certification - IT Service Management Practice Questions

A.  

Return on investment (ROI), value on investment (VOI), quality

B.  

Strategic, tactical and operational

C.  

Critical success factors (CSFs), key performance indicators (KPIs), activities

D.  

Technology, process and service

A.  

Implementing service and process improvements

B.  

Reviewing measurements and metrics

C.  

Creating a baseline

D.  

Defining measurable targets

A.  

The design of the service portfolio, including the service catalogue

B.  

The design of new or changed services

C.  

The design of market spaces

D.  

The design of the technology architectures

A.  

Continual service improvement

B.  

Service strategy

C.  

Service design

D.  

Service transition

A.  

The value of a service

B.  

Governance

C.  

Total cost of ownership (TCO)

D.  

Key performance indicators (KPIs)