Free ITIL Foundation Certification - IT Service Management Practice Questions

A.  

Wisdom - Information - Data - Knowledge

B.  

Data - Information - Knowledge - Wisdom

C.  

Knowledge - Wisdom - Information - Data

D.  

Information - Data - Knowledge - Wisdom

A.  

Knowledge

B.  

Information

C.  

Wisdom

D.  

Data

A.  

1, 2 and 3 only

B.  

1, 3 and 4 only

C.  

2, 3 and 4 only

D.  

All of the above

A.  

2 and 3 only

B.  

2 and 4 only

C.  

1 and 3 only

D.  

All of the above

A.  

Event management, incident management, problem management, request fulfilment, and access management

B.  

Event management, incident management, change management, and access management

C.  

Incident management, problem management, service desk, request fulfilment, and event management

D.  

Incident management, service desk, request fulfilment, access management, and event management

A.  

All of the above

B.  

3 and 4 only

C.  

2 and 4 only

D.  

2 only

A.  

A function responsible for facilities management and building control systems

B.  

A function that provides hardware repair services for technology involved in the delivery of service to customers

C.  

Senior managers responsible for all staff within the technical support function

D.  

A function that includes providing technical expertise and overall management of the IT infrastructure

A.  

The desk is co-located within or physically close to the user community it serves

B.  

The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

C.  

The desk provides 24 hour global support

D.  

There is a single desk in one location serving the whole organization

A.  

Technical management

B.  

IT operations management

C.  

Request fulfilment

D.  

Applications management

A.  

Local

B.  

Centralized

C.  

Outsourced

D.  

Virtual