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ITIL Practice Questions

ITIL Foundation (V4)

Last Update 5 days ago
Total Questions : 503

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Question # 21

What is the customer of a service responsible for?

Options:

A.  

Authorizing the budget for the service

B.  

Provisioning the service

C.  

Defining the requirements for the service

D.  

Using the service

Discussion 0
Question # 22

Which statement about the input and output of the value chain activities is CORRECT?

Options:

A.  

Each value chain activity receives inputs and provides outputs

B.  

The organization’s governance will determine the inputs and outputs of each value chain activity

C.  

Some value chain activities only have input, whereas others only have outputs

D.  

Input and output are fixed for each value chain activity

Discussion 0
Question # 23

Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Options:

A.  

Monitoring and event management

B.  

Service level management

C.  

Change enablement

D.  

Service desk

Discussion 0
Question # 24

Which is a financially valuable component that can contribute to the delivery of a service?

Options:

A.  

Configuration item

B.  

Sponsor

C.  

IT asset

D.  

Service offering

Discussion 0
Question # 25

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

Options:

A.  

Service desk

B.  

Supplier Management

C.  

Service request management

D.  

Service level management

Discussion 0
Question # 26

Which of the following is the MOST important for effective incident management?

Options:

A.  

A variety of access channels

B.  

Balanced scorecard review

C.  

Automated pipelines

D.  

Collaboration tools and techniques

Discussion 0
Question # 27

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term

Options:

A.  

1 and 4

B.  

3 and 4

C.  

1 and 2

D.  

2 and 3

Discussion 0
Question # 28

Which of the four dimensions contributes MOST to defining activities needed to deliver services?

Options:

A.  

Value streams and processes

B.  

Partners and suppliers

C.  

Information and technology

D.  

Organizations and people

Discussion 0
Question # 29

Which is an input to the service value system?

Options:

A.  

The system of directing and controlling an organization

B.  

A model to help meet stakeholders expectations

C.  

Recommendations to help an organization in all aspects of its work

D.  

A need from consumers for new or changes services

Discussion 0
Question # 30

Which is an example of a service request?

Options:

A.  

A request for normal operation to be restored

B.  

A request to implement a security patch

C.  

A request for access to a file

D.  

A request to investigate the cause of an incident

Discussion 0
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