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ITIL Practice Questions

ITIL Foundation (V4)

Last Update 5 days ago
Total Questions : 503

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Question # 41

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

A.  

Focus on value

B.  

Keep it simple and practical

C.  

Start where you are

D.  

Progress interactively with feedback

Discussion 0
Question # 42

What should be done first when applying the 'focus on value' guiding principle?

Options:

A.  

Identify all suppliers and partners involved in the service

B.  

Determine the cost of providing the service

C.  

Identify the outcomes that the service facilitates

D.  

Determine who the service consumer is in each situation

Discussion 0
Question # 43

Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

Options:

A.  

Keep it simple and practical

B.  

Optimize and automate

C.  

Progress iteratively with feedback

D.  

Focus on value

Discussion 0
Question # 44

Which function is responsible for the management of a data centre?

Options:

A.  

Technical management

B.  

Service desk

C.  

Application management

D.  

Facilities management

Discussion 0
Question # 45

Which value chain activity ensures the availability of service components?

Options:

A.  

Improve

B.  

Deliver and support

C.  

Engage

D.  

Obtain/build

Discussion 0
Question # 46

Which describes the utility of a service?

Options:

A.  

A service that is fit for use

B.  

A service that meets its service level targets

C.  

A service that increases constraints on the consumer

D.  

A service that supports the performance of the consumer

Discussion 0
Question # 47

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Options:

A.  

Organizations and people

B.  

Information and technology

C.  

Partners and suppliers

D.  

Value streams and processes

Discussion 0
Question # 48

What role would be MOST suitable for someone with tots of experience working in IT and business roles?

They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

Options:

A.  

Service level manager

B.  

Service desk agent

C.  

Change authority

D.  

Problem analyst

Discussion 0
Question # 49

Which is part of the ‘focus on value’ guiding principle?

Options:

A.  

Understanding what services help the service consumer

B.  

Reducing the number of steps in the customer experience

C.  

Assessing services to identify parts that can be reused

D.  

Identifying activities that can be achieved in smaller iterations

Discussion 0
Question # 50

Which activity is part of the 'continual improvement' practice?

Options:

A.  

Identifying the cause of incidents and recommending related improvements

B.  

Authorizing changes to implement improvements

C.  

Logging and managing incidents that result in improvement opportunities

D.  

Making business cases for improvement action

Discussion 0
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