MB-230 Practice Questions
Microsoft Dynamics 365 for Customer Service
Last Update 3 days ago
Total Questions : 338
Dive into our fully updated and stable MB-230 practice test platform, featuring all the latest Dynamics 365 for Customer Service Functional Consultant Associate exam questions added this week. Our preparation tool is more than just a Microsoft study aid; it's a strategic advantage.
Our free Dynamics 365 for Customer Service Functional Consultant Associate practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about MB-230. Use this test to pinpoint which areas you need to focus your study on.
You need to configure the system to notify managers about unhappy patients.
What should you do?
You need to configure the system to meet the workspace requirements for case representatives.
Which role should you assign to case representatives?
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
You need to configure OmniChannel to route correctly.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Customer Service. Custom forms are configured for each table in the Customer Service Hub. The company plans to test Copilot in Dynamics 365 Customer Service to produce summaries for cases. You enable the Copilot features. Users report that the functionality does not work as expected. You need to configure Copilot in Dynamics 365 Customer Service to meet the requirements. What should you do?
You need to choose the appropriate actions when using the knowledge base.
Which actions should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company has used Dynamics 365 Customer Service with Omnichannel for more than a year.
The company has experienced several product recalls over the last three months. Customer agents must follow standardized answers, approved by the legal department to respond to customer questions that are sent in from chats, texts, and phone conversations.
You need to configure the system.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You are using Dynamics 365 Customer Service.
You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company.
What should you do?
