Free IT4IT Part 1 Exam Practice Questions

A.  

To log, maintain, and evaluate all demands coming into IT through a single funnel

B.  

To manage creation, review, approval, and audit of all IT policies

C.  

To create and manage long-term IT investment and the execution plan-of-action

D.  

To manage the authoritative list of all IT investments

A.  

They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone

B.  

They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream

C.  

They represent the output of the Requirement to Deploy value stream

D.  

They are the smallest standalone technology units that are useful to IT service provider

A.  

To build a culture of collaboration between IT operations and IT development

B.  

To manage an inviting consumption experience to acquire services, goods, knowledge, and support

C.  

To track the service usage and control the chargeback contract

D.  

To provide an overview of the business of IT operations and the services delivered

A.  

The Service Model and the Service Backbone

B.  

Value streams and functional components

C.  

Data objects and their relationships

D.  

Capabilities and IT processes

A.  

Problem

B.  

Event

C.  

Diagnostics & Remediation

D.  

Service Level

A.  

Service lifecycle tracking through conceptual, logical, and physical domains

B.  

Timely identification and prioritization of an issue

C.  

Increased fulfillment efficiency through standard change deployment and automation

D.  

Standardized service development and delivery