OmniStudio-Consultant Practice Questions

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

• Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

• Create a case for an account team member to follow up.

• Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Which three of the following are functions of a Text Block element in OmniScript?

Choose 3 answers

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

An existing OmniScript used to capture and update customer information displays the following information on the same page:

• Name

• Age

• Street

• Last name

• Postal code

• Gender

• State

• Phone

• City

• Country

• Email

Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.

How can the consultant improve the user experience of the OmniScript?

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:

• Step 1: account name and legal number

• Step 2: billing cycle and monthly due date

• Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript?

Choose 2 answers

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:

• Enter the company's website

• Enter the account phone number

• Each field should display on a separate line of the page

Which three elements should the consultant include in the OmniScript design solution?

Choose 3 answers

which Action element redirects the user outside an LWC OmniScript?