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PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 is now Stable and With Pass Result | Test Your Knowledge for Free

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PEGAPCDC87V1 Practice Questions

Certified Pega Decisioning Consultant (PCDC) 87V1

Last Update 2 days ago
Total Questions : 184

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Question # 31

U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. They have unit-tests in place using persona tests. The bank has recently added new engagement policy conditions to present credit cards to qualified customers and re executed the tests. They see failures in the tests. What do they do next?

Options:

A.  

Accept that some of the tests are failing because of the changes

B.  

Remove the failing tests to ensure everything is green

C.  

Analyze test case failures, change them and re execute until everything is green

D.  

Revert the engagement policy rules so that the persona tests not failing

Discussion 0
Question # 32

In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

Options:

A.  

guided on the next important conversation to have with the customer

B.  

forced to follow a strict path of recommended steps, from which the CSR cannot deviate

C.  

expected to improvise based on some basic customer information displayed on screen

D.  

always expected to sell a product or service irrespective of the customer's call intent

Discussion 0
Question # 33

Myco, a telco, wants to present their customers with new credit card offers – the Diamond card, the Platinum card, and the Gold card – on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test. In this scenario, which report will test this requirement?

Options:

A.  

Action Priority Report

B.  

Bias Report

C.  

Action Distribution Report

D.  

Channel Report

Discussion 0
Question # 34

U+ Bank, a retail bank, uses Pega Customer Decision Hub™ for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

Options:

A.  

Business levers

B.  

Engagement policies

C.  

Context weighting

D.  

Contact policies

Discussion 0
Question # 35

An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel. If the above volume constraint is applied, how many actions will be delivered by the outbound run?

Question # 35

Options:

A.  

100

B.  

50 SMSes and 25 emails

C.  

75

D.  

50 emails and 25 SMSes

Discussion 0
Question # 36

U+ Bank, a retail bank, uses the Business Operations Environment to perform its Business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 operations Manager Portal.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition. In which portal do you create the change request to fulfill new business requirement?

Options:

A.  

1:1 Operations Manager Portal

B.  

Dcv studio portal

C.  

Pega Customer Decision Hub Portal

D.  

Development Manager Portal

Discussion 0
Question # 37

To calculate the total number of customer responses of four actions in a group, you must use________________.

Options:

A.  

four Group By components

B.  

one Group By component

C.  

four Set Property components

D.  

one Set Property component

Discussion 0
Question # 38

Reference module: Analyzing the effect of business changes using Pega Scenario Planner.

Myco, a telco, has recently implemented a project in which data plan offers are presented to qualified customers. Myco wants to understand the impact to revenue if the business introduces a new data plan offer. As a Decisioning Consultant, which simulation do you run to meet the requirement?

Options:

A.  

Pega Value Finder

B.  

Pega Scenario Planner

C.  

Audience Simulation

D.  

Distribution Test

Discussion 0
Question # 39

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

Question # 39

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer, Twenty year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

Question # 39

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Options:

A.  

Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

B.  

Create a single change request in the 1:1 Operations Manager portal.

C.  

Create two change requests in the 1:1 Operations Manager portal.

D.  

Create a single change request in the Pega Customer Decision Hub portal.

Discussion 0
Question # 40

Reference module: Creating and understanding decision strategies

In a decision strategy, to use a customer property in an expression, you _____.

Options:

A.  

define the property as a strategy property

B.  

define the Customer page in Pages and Classes

C.  

prefix the property with the keyword Customer

D.  

use the property as defined without a prefix

Discussion 0
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