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Salesforce-Sales-Representative Practice Questions

Salesforce Certified Sales Foundations (SP25)

Last Update 2 days ago
Total Questions : 125

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Question # 21

A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.

What is the first step to building trust with these stakeholders?

Options:

A.  

Set upan introductory meeting and explain the reason for the transition.

B.  

Review records the previous rep left to understand the needs of the stakeholders.

C.  

Use a multi-channel approach to present an update on current product offerings.

Discussion 0
Question # 22

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline,

Which best practice can the sales reps use to satisfy management?

Options:

A.  

Rely on marketing to identify and qualify inbound deals.

B.  

Keep dead deals open and move the next touchpoint dates forward.

C.  

Routinely scrub pipeline records and consistently disposition deals.

Discussion 0
Question # 23

A forecast is based on the rollup of a set of opportunities.

What are three dimensionsin a forecast rollup?

Options:

A.  

Contacts, product family, and revenue

B.  

Time, categories, and territories

C.  

Quotes, contacts, and territories

Discussion 0
Question # 24

An experienced sales representative has several new leads and wants to understand their pain points and decide ifthe company can meet their needs.

At which stage should the sales rep complete a qualification call with the new leads?

Options:

A.  

Prospecting

B.  

Relationship building

C.  

Research

Discussion 0
Question # 25

A sales representative is asked by their sales manager to lead a cold-calling campaign.

Where can the sales rep start?

Options:

A.  

Identify prospect pain points.

B.  

Enter prospect leads into an auto dialer.

C.  

Gather prospect contact information.

Discussion 0
Question # 26

A sales representative has a prospect who is in discussions with multiple vendors about competing products. The sales rep is concerned the prospect might not remember the valuable benefits of the solution.

Which closure practice should the sales rep use to gain a commitment with this prospect?

Options:

A.  

Assumptive

B.  

Summary

C.  

Takeaway

Discussion 0
Question # 27

Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

Options:

A.  

Product evangelism

B.  

Maximizing opportunities

C.  

Customer experience

Discussion 0
Question # 28

Which behavior should a sales representative display to establish credibility with a customer?

Options:

A.  

Be sincere and transparent, even if it means losing a sale.

B.  

Review the proposal and potential discount structures.

C.  

Reiterate product info when there is hesitancy to move forward.

Discussion 0
Question # 29

What is the desired outcome of an upsell proposal?

Options:

A.  

To optimize existing product offerings

B.  

To decrease customer churn rate

C.  

To maintain current agreement during a renewal

Discussion 0
Question # 30

A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges.

What are three elicitation techniques the sales rep should use?

Options:

A.  

Processing, pace analysis, and perseverance

B.  

Brainstorming, observation, and surveys

C.  

Developing, testing, and implementation

Discussion 0
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