Free Cisco Customer Success Manager Practice Questions

A.  

Communicate the sales team's plan.

B.  

Focus on technical details.

C.  

Sell the latest service offerings.

D.  

Target executive priorities.

E.  

Focus on the value.

A.  

onboarding

B.  

deployment

C.  

utilization

D.  

purchase

A.  

customer, product, usage

B.  

people, plan, process

C.  

success plan, tools, training

D.  

people, process, tools

A.  

current industry trends

B.  

insight from the account team

C.  

bill of materials

D.  

customer strategic goals

A.  

increase in service level

B.  

decrease in subscription

C.  

expansion of contract

D.  

decrease in discounts

A.  

data

B.  

operational

C.  

business

D.  

technical

A.  

Onboard

B.  

Use

C.  

Adopt

D.  

Implement

A.  

Modify the meeting agenda and call in a technical resource.

B.  

Request the customer to open a support case.

C.  

Answer the questions as best they can and plan an onsite follow-up training.

D.  

Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

A.  

increase in new subscribers or increase in end users

B.  

number of incidents reported or number of compliance issues

C.  

reduction in headcount or operational support costs

D.  

customer and employee feedback

E.  

number of activities completed or increase in direct time

A.  

consumption data, customer budgeting process, customer sentiment

B.  

sales forecasting, data, health score

C.  

executive insight, help desk summaries, upcoming marketing releases

D.  

industry observations, Annual Recurring Revenue, utilization reports