Free Salesforce Accredited Agentforce Consumer Goods Professional Practice Questions

The supported Retail Store KPI types include Price, Facing, and Revenue, along with Share of Shelf, Out of Stock, and Inventory. KPI Type identifies the business interpretation of the Assessment Indicator Definition associated with a Retail Store KPI and is particularly important for Retail Execution measurements and analytics.

Facing is used when the organization measures the number of product facings visible on a shelf or display. It commonly supports planogram and merchandising compliance. Price supports assessments where the field representative records and evaluates the displayed or observed product price. Revenue provides the business classification for revenue-oriented performance measures.

Salesforce ' s Retail Store KPI configuration explicitly provides these values in the KPI Type picklist: Facing, Share of Shelf, Out of Stock, Inventory, Price, and Revenue. The KPI Type can also contribute to calculated performance indicators such as average facing compliance, average out-of-stock compliance, and average price compliance.

Promotion is business context rather than a KPI Type; a Promotion can instead be associated with the Retail Store KPI. Units can function as a unit of measure or assessment concept but is not one of the supported KPI Type values identified for the Retail Store KPI.

Study Guide Topics:Data Setup - > Retail Store KPI - > KPI Type - > Facing - > Price - > Revenue

===============

Promotion Check functionality is intended to allow field representatives to validate whether a planned promotion has been executed correctly at a retail location. Two important execution capabilities are reviewing the products included in the promotion and capturing photographic evidence of the promotional display.

Salesforce supports promotions at Product Category, individual Product, and General Promotion levels. When performing the check, the representative needs visibility into the promotion context so the correct products or categories can be inspected. Product information establishes exactly what must be evaluated and prevents the representative from auditing unrelated merchandise.

Photo capture provides supporting visual evidence of the in-store execution. This is particularly useful for validating display placement, promotional materials, shelf presentation, or other compliance requirements. The recorded observation can then be evaluated together with applicable assessment indicators and Retail Store KPI targets.

Planning dates and discounts are part of promotion configuration and commercial planning rather than field compliance execution. The field representative ' s responsibility during the visit is to observe, validate, and record execution rather than modify the underlying promotional terms.

Therefore, viewing promoted products and taking photographs are the applicable standard field-execution capabilities.

Study Guide Topics:Visit Execution - > Promotion Check - > Products - > Compliance - > Photo Capture

===============