Free Certified Patient Experience Professional Practice Questions

A.  

Identify the lowest scoring survey items and determine interventions for improvement.

B.  

Intervene with survey items that are ranked the lowest in relation to the peer group.

C.  

Use a priority index or correlation analysis to identify indicators for intervention.

D.  

Work with unit or practice leaders and ask them which indicators they want to work on.

A.  

A report by a patient of abuse

B.  

A comment on a survey that could have been handled by staff

C.  

A written letter about neglect by a caregiver

D.  

An email that requires a formal investigation

A.  

What and when things happened

B.  

What and how frequently things happened

C.  

Where and when things happened

D.  

Where and how frequently things happened

A.  

Determining the healthcare priorities of the community served

B.  

Identifying top opportunities for patient experience improvement

C.  

Understanding why patients feel a certain way about their care experiences

D.  

Measuring a healthcare organization’s performance on patient satisfaction

A.  

Patient advocacy

B.  

Patient health literacy

C.  

Collaborative communication

D.  

Structured communication

A.  

To advocate for the patient

B.  

To provide care for the patient

C.  

To make decisions for the patient

D.  

To ensure that the patient is safe

A.  

Access to care

B.  

Wait time

C.  

Staff-to-patient ratio

D.  

Staff turnover

A.  

Patient and family advisory council

B.  

Patient focus group

C.  

Patient complaint

D.  

Patient shadowing

A.  

Provide employees training in improving the patient experience.

B.  

Invite staff to participate in focus groups on improving patient experience.

C.  

Create a mandate that all employees participate in improving the patient experience.

D.  

Form a patient experience team with front-line staff to improve the patient experience.

A.  

Generating one central point of consensus

B.  

Identifying or confirming deeper meaning behind facts

C.  

Analyzing survey data to determine longitudinal trends

D.  

Gathering input on executive hiring decisions