Free Certified Patient Experience Professional Practice Questions

A.  

Empathy for end-user desires, a clear awareness of current state experiences, and identification of issues that can interfere

B.  

Needs assessment based on observational data and interviews, ideation, and prototyping

C.  

Review of system budget and resources, identification of solution, implementation, and 6- month check

D.  

Staff interviews and PDCA cycle implementation

A.  

Executive champion

B.  

Executive coach

C.  

Experience educator

D.  

External consultant

A.  

Analyze organizational and unit-level performance to monitor and follow up on performance.

B.  

Align behaviors to survey results throughout the organization to drive desired outcomes.

C.  

Recognize and reward outstanding behaviors that drive desired results.

D.  

Establish clear goals, align behaviors, and consistently review performance.

A.  

Providing education to staff about how to do shift report at the bedside

B.  

Mandating the expectation that shift report must occur at the bedside every time

C.  

Establishing with staff why they need to change their current practice

D.  

Having nurses commit in writing that reports will occur at the bedside

A.  

Debate

B.  

Description

C.  

Dialogue

D.  

Discussion