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C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud is now Stable and With Pass Result | Test Your Knowledge for Free

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C_C4H51_2405 Practice Questions

SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Last Update 4 days ago
Total Questions : 80

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Question # 11

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.  

Routing rules can be applied to warranties.

B.  

The agent is prompted to upsell a warranty to the customer.

C.  

When an agent creates a ticket with a registered product, the warranty is automatically determined.

D.  

The system can be set up so that certain incident categories are not covered.

Discussion 0
Question # 12

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.

Which feature of SAP Service Cloud would you use to perform this action?

Options:

A.  

Service categories

B.  

Workflow distribution rules

C.  

Notifications

D.  

Fine-tuning

Discussion 0
Question # 13

Which restriction rules can you use to control the access to an installed base? Note: There are 2correct answers to this question.

Options:

A.  

Business role

B.  

Territories

C.  

Measurement and reading

D.  

Employee

Discussion 0
Question # 14

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3correct answers to this question.

Options:

A.  

Ticket routing

B.  

Time recording

C.  

SAP Field Service Management

D.  

Activity planner

E.  

Manual routing

Discussion 0
Question # 15

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Options:

A.  

Create and assign a survey to a ticket

B.  

Configure a response template

C.  

Integrate an external knowledge base

D.  

Set up a knowledge base for service contracts

Discussion 0
Question # 16

What can you do with the add-in for Microsoft Outlook? Note: There are 2correct answers to this question.

Options:

A.  

Add a reference to a service contract

B.  

Add a reference to an account

C.  

Use email as a response to a ticket

D.  

Add an account team member

Discussion 0
Question # 17

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.  

You can link multiple tickets to a customer hierarchy using the Grouping feature.

B.  

You can change the status of multiple sub-tickets from the main ticket.

C.  

Changing the customer in the main ticket updates the customers in the related sub-tickets.

D.  

Opening the main ticket allows you to see all the connected sub-tickets.

Discussion 0
Question # 18

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

Options:

A.  

The determination rules have been configured, but not activated.

B.  

SLAS are not configured in fine-tuning.

C.  

A workflow rule was not scheduled to trigger the determination.

D.  

SLAs are not activated in project scoping.

Discussion 0
Question # 19

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?

Note: There are 2correct answers to this question.

Options:

A.  

Service contracts

B.  

Installed bases

C.  

Contacts

D.  

Registered products

Discussion 0
Question # 20

Which objects and settings can be used to determine a service ticket processing team? Note: There are 2correct answers to this question.

Options:

A.  

Determination of involved parties

B.  

SLA Determination

C.  

Party roles

D.  

Delegation rules

Discussion 0
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