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Free SAP Certified Associate - Implementation Consultant - SAP Service Cloud Practice Questions

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Total Questions : 80

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Question # 1

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Options:

A.  

Installed base

B.  

Registered product

C.  

Account hierarchy

D.  

Ticket hierarchy

Discussion 0
Question # 2

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.  

Data Workbench

B.  

Workflow rules

C.  

Mass Change Account Data

D.  

Manual migration

Discussion 0
Question # 3

Where can you keep track of new and modified knowledge base articles?

Options:

A.  

Knowledge base fine-tuning activity

B.  

Solution finder

C.  

Broadcast

D.  

Feed

Discussion 0
Question # 4

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

Options:

A.  

Scoping in the Configuration Workbench

B.  

Social media channel configuration

C.  

Approval process for social media import run

D.  

Work distribution

Discussion 0
Question # 5

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2correct answers to this question.

Options:

A.  

Set up an approval process.

B.  

Create a customer and assign an email address.

C.  

Activate Live Activity Configuration.

D.  

Define a template.

Discussion 0
Question # 6

Which option can an administrator use to limit the end user's control of the user interface?

Options:

A.  

Workflow Action: Manual Field update

B.  

Disable Personalization

C.  

Maintain Page Layout

D.  

Code List Restriction

Discussion 0
Question # 7

What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3correct answers to this question.

Options:

A.  

Establish regular housekeeping tasks and procedures.

B.  

Define roles and responsibilities as part of a process transformation office.

C.  

Establish release management.

D.  

Integrate clean core practices in the end-to-end value process chain.

E.  

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

Discussion 0
Question # 8

Your company would like to have reports with combined evaluations from two different datasources. How can you achieve this goal?

Note: There are 2correct answers to this question.

Options:

A.  

Create a joined data source

B.  

Create an interactive dashboard

C.  

Create a report based on the Tickets data source

D.  

Create a Cloud data source

Discussion 0
Question # 9

Which object can be used in workflow definition and assigned to organizational structures?

Options:

A.  

Employee

B.  

Business user

C.  

Business role

D.  

Job definition

Discussion 0
Question # 10

What do you need to create accounts?

Note: There are 2correct answers to this question.

Options:

A.  

Access rights

B.  

Assignment to an organizational unit

C.  

User ID

D.  

Business role

Discussion 0

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