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Change-Management-Foundation Practice Questions

Change Management Foundation Exam

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Total Questions : 99

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Question # 11

Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?

Options:

A.  

Minimum viable product

B.  

Timeboxes (also known as sprints)

C.  

Full transparency

D.  

Focus on frequent delivery

Discussion 0
Question # 12

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

Options:

A.  

The number of change initiatives affecting a specific stakeholder category

B.  

The probability of unintended consequences affecting a stakeholder group

C.  

The number of change agents required to support the change

D.  

The proportion of a given stakeholder group that are impacted by a change

Discussion 0
Question # 13

Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?

Leaders must lead by example

Only leaders can influence change

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Question # 14

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options:

A.  

Building and maintaining a guiding coalition

B.  

Creating a sense of urgency around a single big opportunity

C.  

Accelerating movement towards the vision

D.  

Celebrating visible, significant short-term wins

Discussion 0
Question # 15

According to Pink, which three factors are key motivators for “knowledge work”?

Options:

A.  

Dissatisfiers, rewards, and safety

B.  

Autonomy, safety, and self-esteem

C.  

Hygiene factors, autonomy, and self-actualization

D.  

Autonomy, mastery, and purpose

Discussion 0
Question # 16

Which is a benefit of using change agent networks?

Options:

A.  

They take charge of defining and appropriate strategy for change

B.  

They take accountability for delivering all change objectives within agreed timescales

C.  

They provide reports to management on staff performance

D.  

They help people keep up to date and involved in the change

Discussion 0
Question # 17

Which of the following statements about the concept of extinction in behavioral learning are true?

Extinction happens when rewards for a certain behavior are withdrawn

Reconditioning behavior after extinction takes as long as it did before extinction

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 or 2 is true

Discussion 0
Question # 18

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

Options:

A.  

Financial

B.  

Customer

C.  

Internal

D.  

Learning & Growth

Discussion 0
Question # 19

When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

Options:

A.  

Productivity dip

B.  

Safety & Wellbeing

C.  

Reputational

D.  

Opportunity

Discussion 0
Question # 20

Which of the following statements about the change severity assessment ‘environment’ impact are true?

The amount of other activity happening at the same time as the charge is a factor

The common values and behaviors in the organization is a factor.

Options:

A.  

Only1 is true

B.  

Only 2 is true

C.  

Both 1 and Z are true

D.  

Neither 1 or 2 is true

Discussion 0
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