Change-Management-Foundation Practice Questions

A.  

Dissatisfiers are the only factors that can be influenced in the work place.

B.  

Beyond a certain level, improving dissatisfiers does not lead to job satisfaction

C.  

It is unnecessary to consider the impact of change on the dissatisfiers

D.  

The dissatisfiers are related to the work itself, rather than its context

A.  

Allow checking of proposed solutions against this Persona to ensure solutions provide what is needed

B.  

Enable a better understanding of the level of influence this stakeholder group has in the organization

C.  

Allow tracking of how the members of this stakeholder group performance against their objectives

D.  

Facilities more creative and innovative thinking amongst members of this stakeholder group

A.  

Inclusivity

B.  

Connectivity

C.  

Transparency

D.  

Empathy

A.  

Poorly facilitated meetings on NOT achieve their outcomes and waste people’s time

B.  

Identification is a continuous practice –new stakeholders emerge during a change old ones can fade away

C.  

Continually look at the big picture and the long term to make sure the change sticks

D.  

Different levels of engagement are required depending on where people are along the change journey

A.  

Develops communications networks across the organization

B.  

Tests thinking and advises on effective delivery of change

C.  

Provides financial resources to support specific change tasks

D.  

Ensure senior managers are committed to the changes

A.  

Concrete experience

B.  

Practical experimentation

C.  

Abstract conceptualization

D.  

No other stage follows reflective observation

A.  

An increased risk that people will feel change is being imposed

B.  

Too much knowledge of how things work and terminology used

C.  

They may not devote of their time to the change

D.  

Lack of an emotional connection to how things work now.

A.  

Additional change agents will be need to be appointed

B.  

Staff will be more willing to help achieve the outcomes of change

C.  

The likelihood of achieving performance targets reduces.

D.  

There will be no effect if senior managers maintain discipline

A.  

Job security

B.  

Career development opportunities

C.  

Team-building exercises

D.  

Generous pensions