ISO-IEC-20000-Foundation Practice Questions

A.  

Demand management determines future capacity needs. Capacity management monitors current capacity

B.  

Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

C.  

Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

D.  

Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand

A.  

Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

B.  

Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

C.  

Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

D.  

Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

A.  

Service availability management

B.  

Supplier management

C.  

Service level management

D.  

Resource management

A.  

Configuration management

B.  

Service level management

C.  

Service availability management

D.  

Capacity management

A.  

Problem records

B.  

Governance of processes operated by other parties

C.  

Optimized resource utilization or risk reduction

D.  

Relevant directives from top management