Free ITIL Foundation (Version 5) Practice Questions

A.  

A combination of an organization’s resources based on digital technology and designed to offer value to consumers

B.  

A means of enabling value for consumers through digital products without ownership transfer

C.  

The adoption and integration of digital technologies into all areas of an organization

D.  

Maintaining and improving the effective, efficient, and convenient use of information

A.  

A set of rules that ensures consistent decision-making and accountability within the organization

B.  

A recommendation that guides an organization ' s actions and decisions in all circumstances

C.  

A set of organizational resources designed for performing specific work or achieving a particular objective

D.  

A conceptual and visual representation of how an organization co-creates value with its customers

A.  

Reduce complexity by focusing on doing fewer things, but doing them better

B.  

Ensure that each iteration aligns with the concept of a Minimum Viable Product

C.  

Assessing the existing resources before making decisions

D.  

Encourage all staff to clearly understand who their customers are

A.  

Solutions should be designed to handle exceptions through rules

B.  

Every product should include as many features as possible to handle all exceptions

C.  

All exceptions must be addressed with unique and detailed processes

D.  

Add as many steps as possible to ensure every exception is fully controlled

A.  

Each value chain activity is supported and enabled by several management practices

B.  

Each management practice supports one value chain activity

C.  

Management practices replace the need for value chain activities

D.  

Value chain activities and management practices operate independently of each other

A.  

Continuous integration

B.  

Continuous delivery

C.  

Observability

D.  

Site Reliability Engineering

A.  

Support

B.  

Design

C.  

Operate

D.  

Transition

A.  

Product and service lifecycle

B.  

Service journey

C.  

Value stream

D.  

Value stream mapping

A.  

To define and manage process activities for service delivery

B.  

To perform day-to-day service operations

C.  

To ensure organizational activities are directed and controlled

D.  

To provide detailed technical guidance for service design

A.  

Service provider

B.  

Digital product vendor

C.  

Service consumer

D.  

Sponsors