Free ITIL Foundation (Version 5) Practice Questions

A.  

Warranty

B.  

Utility

C.  

Sustainability

D.  

Governance

A.  

Organizations and people

B.  

Partners and suppliers

C.  

Information and technology

D.  

Value streams and processes

A.  

Regularly merging code into a shared repository

B.  

Applying a strategy to avoid sudden unplanned events that might cause organizational damage

C.  

Evaluating how reliable a product is against its specifications

D.  

Applying software engineering to infrastructure and operations problems

A.  

To manage routine operational activities and service requests

B.  

To define governance authority across the ITIL Value System

C.  

To deliver time-bound initiatives that introduce new or changed services

D.  

To enable structured delivery of change while services continue to operate

A.  

An employee attends a training session delivered by an instructor

B.  

A technician performs on-site installation of equipment

C.  

A supplier delivers new laptops to the customer’s office

D.  

A user is granted permission to use a cloud-based application

A.  

To record the final project results after completion

B.  

To limit information sharing to senior management to avoid confusion

C.  

To ensure that improvement efforts stay aligned with changing priorities

D.  

To reduce stakeholder involvement to minimize complexity

A.  

They define the purpose of the organization

B.  

They replace the need for value streams

C.  

They provide resources and capabilities to accomplish objectives

D.  

They influence the financial outcome of the organization

A.  

They avoid cooperation to maintain complete independence

B.  

They operate strictly through formal contracts with no shared responsibilities

C.  

They rely only on suppliers for technical resources without collaboration

D.  

They share common goals and risks while collaborating to achieve desired outcomes

A.  

To strengthen direct personal engagement between users and support staff

B.  

To ensure every service interaction is handled manually for better control

C.  

To comply with financial and regulatory policies

D.  

To streamline operations and increase consistency by relying more on automation

A.  

To maintain greater control and visibility over service delivery

B.  

To minimize reliance on third-party providers

C.  

To remove the need for oversight, governance, and internal management

D.  

To obtain capabilities that are difficult to develop internally