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ITIL-5-Foundation Practice Questions

ITIL Foundation (Version 5)

Last Update 2 days ago
Total Questions : 80

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Question # 21

Which of the following is NOT a success metric of ' discover ' activity?

Options:

A.  

Strategic fit of the organization ' s products and service offerings

B.  

Market relevance of the products and service offerings

C.  

Service performance against the agreed SLA targets

D.  

Stakeholder satisfaction with products and service offerings

Discussion 0
Question # 22

What influences whether a service is perceived as valuable by a consumer?

Options:

A.  

The service provider ' s ability to minimize their operational costs

B.  

The number of providers delivering the service to the consumer

C.  

The extent to which the positive effects of the service outweigh the negative ones

D.  

The amount of money the service provider invests in resources

Discussion 0
Question # 23

Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

Options:

A.  

Product specification

B.  

Service level agreement

C.  

Product and service roadmaps

D.  

Service level requirements

Discussion 0
Question # 24

Which of the following is a key success metric for the ' acquire ' activity?

Options:

A.  

Number and impact of incidents and performance deviations

B.  

Quality of the resources and services outsourced from suppliers

C.  

Service performance against the agreed SLA targets

D.  

Negative impact of changes on service availability and performance

Discussion 0
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