ITIL-5-Foundation ITIL Foundation (Version 5) is now Stable and With Pass Result | Test Your Knowledge for Free

ITIL-5-Foundation Practice Questions

ITIL Foundation (Version 5)

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Total Questions : 77

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Question # 21

Which of the following statements about value streams is INCORRECT?

Options:

Value streams are enabled and supported by the organization’s value chain

Value streams should exclude suppliers

Value streams continue to evolve over time

Value streams can involve multiple practices

Discussion 0

Question # 22

How do service providers contribute to the creation of service value for consumers?

Options:

They reduce risks and provide resources through specialization

They eliminate the need for consumers to use any resources

They replace consumers’ responsibilities with their own services

They determine the financial outcomes for consumers directly

Discussion 0

Question # 23

A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the ITIL Continual Improvement Model does this activity represent?

Options:

Where are we now?

Take action

Where do we want to be?

What is the vision?

Discussion 0

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