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Nonprofit-Cloud-Consultant Practice Questions

Salesforce Certified Nonprofit Cloud Consultant (NPC) NP-Con-102

Last Update 4 days ago
Total Questions : 265

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Question # 1

A nonprofit has hired a consultant to help implement a Salesforce marketing automation solution.

Which question should a consultant ask the nonprofit first?

Options:

A.  

How is marketing data maintained and is it currently clean and accurate?

B.  

Will departments be sharing the same marketing data?

C.  

What are the overall marketing objectives and strategy?

D.  

How much visibility does the nonprofit need into the lifecycle of its marketing leads?

Discussion 0
Question # 2

A nonprofit wants to manage a new program In Salesforce.

What should the consultant recommend as the first step before embarking on a new implementation project?

Options:

A.  

Set up an implementation timeline and delivery plan.

B.  

Identify the challenges the nonprofit is currently experiencing.

C.  

Review data in a .csv file and begin mapping to existing fields.

D.  

Audit existing standard and custom objects and fields.

Discussion 0
Question # 3

A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos.

Which solution should the consultant recommend?

Options:

A.  

Custom Help pages

B.  

Prompts for In-App Guidance

C.  

myTrailhead

D.  

Knowledge

Discussion 0
Question # 4

A system admin used NPSP Contact Merge and notices the number of household accounts has changed from 12,345 to 12,300 and is concerned that accounts have been lost.

What is the likely cause for the missing accounts?

Options:

A.  

The merge automatically creates Household Accounts.

B.  

The merge converts Household Accounts to Household custom object records.

C.  

The merge automatically deletes any empty Household Accounts without Contacts or Opportunities.

D.  

The merge combines Household Accounts with Contacts.

Discussion 0
Question # 5

An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's records are not showing the right totals.

How should the consultant troubleshoot this?

Options:

A.  

Check if the correct Operation is chosen

B.  

Verify Opportunity Primary Contact

C.  

Check if the correct target custom field is chosen

D.  

Verify Customizable Rollups is enabled

Discussion 0
Question # 6

A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data.

Which two steps should the consultant use to import and deduplicate the data against existing records?

Choose 2 answers

Options:

A.  

Upload the program data using the NfSP Data Importer.

B.  

Upload the client data using the Data Import Wizard.

C.  

Upload the client information using the NPSP Data Importer.

D.  

Upload the program data using the Data Import Wizard.

Discussion 0
Question # 7

A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits.

Which solution should a consultant recommend?

Options:

A.  

Pardot

B.  

Apex

C.  

Workflow

D.  

Flow

Discussion 0
Question # 8

A nonprofit using NPSP performs m-person case management for new and existing clients in the field. When case managers return to the office, they need to enter over 100 contacts from a spreadsheet, and then create a Case for each.

What should the consultant recommend to meet the requirement?

Options:

A.  

Use Data Import Wizard to insert Contacts and related Cases.

B.  

Configure NPSP Data Importer to upsert Contacts with related Cases.

C.  

Install Case Management to upsert Contacts and relate them to Cases.

D.  

Create a web-to-case form that case managers will use to record the contact details.

Discussion 0
Question # 9

A nonprofit organization is currently using Person Accounts in Salesforce. The organization now wants to use the NPSP Household Account model instead and does not want system administrators to interact with anything related to the Person Account model. What should the consultant advise?

Options:

A.  

Export all Person Account data, then create a help ticket asking Salesforce to uninstall Person Accounts, then install NPSP and reimport the data

B.  

Install NPSP in its Salesforce org and set the account model to Household Accounts and the record type to Person Accounts

C.  

Apply for a new Salesforce NPSP org and request a license transfer, then migrate existing data from the current system to the new Salesforce instance

D.  

Extract the Person Account data, uninstall Person Accounts, install NPSP and reimport the data.

Discussion 0
Question # 10

A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator.

What should the consultant advise to troubleshoot the issue?

Options:

A.  

Check if the user has access to the Apex Class for Manage Households.

B.  

Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.

C.  

Check if the user has the View Reports in Public Folders system permission.

D.  

Check if the user has access to Households via Role hierarchy.

Discussion 0
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